Ricardo Betancourt

• SCADA Tech Specialist, validating telemetry on substations.
• Collaborated with team members to deliver project requirements and develop solutions, ensuring timely completion.
• Dispatching service incidents
• Worked collaboratively with contractors and Entergy servicemen, in the field
• Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
• Issued and delegated switching orders to maintain safe operations.
• Identified and resolved network alarms, notifying servicemen of potential risks to maintain safety and reliability.

• Worked with SCADA to verify proper operations and telemetry of substations
• Completed tasks to support team operations.
• Worked with contractors and Relay technicians in testing and verifying operation of equipment in substation

Repaired medical equipment after thoroughly testing to diagnose root issues. Administered preventive maintenance on medical equipment. Reported data for maintenance. Followed privacy regulations and safety protocols. Calibrated and monitored devices following installation.

Serviced Cox Communication equipment for residential and business customers, troubleshooting and installing video, internet, and phone services, and resolving issues through effective troubleshooting techniques while programming phone systems, switches, and internet networking for businesses.

SME (Subject Matter Expert) for several projects, during my time at Cox Communications. Led projects in several Cox systems in New Orleans, Baton Rouge, Lafayette, and Florida

• Installed and maintained communication equipment at customer locations.
• Diagnosed technical issues and troubleshot connectivity problems efficiently.
• Collaborated with team members to enhance service delivery processes.