Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Training
VOLUNTEER HISTORY
Awards
Timeline
Generic

Ricardo Bordonado

Joliet,IL

Summary

Driven and adaptable professional with a strong background in healthcare management, client relations, and customer service. Skilled in building lasting relationships, coordinating services, and delivering exceptional support that drives client satisfaction and repeat business. Known for strong communication, organizational abilities, and a results-focused mindset, with proven success in both healthcare and business environments.

Overview

7
7
years of professional experience

Work History

Financial Manager & Client Relations

Filthy 2 Clean Steam Team
01.2019 - Current
  • Built and maintained strong client relationships through scheduling, service coordination, and customer support.
  • Managed financial records, budgets, invoicing, and payment tracking to ensure efficient business operations.
  • Handled customer inquiries with a service-first mindset, increasing client satisfaction and repeat business.
  • Oversaw team logistics for service jobs, ensuring smooth delivery and professional client interactions.

Healthcare Intern & Patient Relations

The Wellness Evolution
05.2024 - 08.2024
  • Greeted and checked in patients, booking appointments and ensuring seamless scheduling.
  • Maintained positive patient interactions, delivering professional and welcoming service.
  • Organized patient files and utilized ChiroTouch system to support efficient office flow.
  • Created and edited marketing content for the practice’s social media platforms, contributing to patient engagement.

Case Manager & Client Services

Evaluation & Development Center
08.2023 - 05.2024
  • Facilitated client workshops on professionalism, boundaries, and personal growth.
  • Assisted clients in developing life skills and engaging with the community.
  • Monitored progress of client goals while ensuring professional and respectful support.

Residence Assistant

Southern Illinois University
08.2021 - 05.2022
  • Served as first point of contact for residents, handling needs, questions, and concerns.
  • Enforced safety procedures and university policies while building trust with residents.
  • Filed reports and provided support for residents in need, demonstrating problem-solving skills.

Education

Bachelor - Healthcare Management

Southern Illinois University
Carbondale, IL
05.2025

High School Diploma - undefined

Amos Alonzo Stagg High School
05.2020

Skills

  • Relationship Building & Client Acquisition
  • Strong Verbal & Written Communication
  • Customer Service & Patient Relations
  • Negotiation & Persuasion
  • Organization & Time Management
  • Event Planning & Coordination
  • Social Media & Marketing Content Creation
  • Proficiency in Excel & Google Sheets

Accomplishments

    Cum Laude Latin Honors

    Deans List

Affiliations

Student Healthcare Management Association, Southern Illinois University

Training

  • Bloodborne Pathogens
  • CPR
  • HIPAA Compliance

VOLUNTEER HISTORY

  • Breast Cancer Walk — 2018
  • Santa Meet and Greet — 2019
  • Mae Smith Jeopardy Night — 2021
  • Chicago Cares and Hyde Park Kenwood Food Pantry (Union Church) — 2025

Awards

Cum Laude Latin Honors, 2025, Dean’s List: 2021, 2022, 2023, 2024, 2025, SIUC Honors Award: 2022, 2024

Timeline

Healthcare Intern & Patient Relations

The Wellness Evolution
05.2024 - 08.2024

Case Manager & Client Services

Evaluation & Development Center
08.2023 - 05.2024

Residence Assistant

Southern Illinois University
08.2021 - 05.2022

Financial Manager & Client Relations

Filthy 2 Clean Steam Team
01.2019 - Current

High School Diploma - undefined

Amos Alonzo Stagg High School

Bachelor - Healthcare Management

Southern Illinois University

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