Ricardo Brewster
Waxahachie,TX
Summary
Insurance professional with comprehensive experience in handling property claims. Exceptional ability to assess, investigate, and settle claims efficiently while maintaining high standards. Strong team player, known for adaptability and reliability under changing conditions. Skilled in communication, negotiation, and conflict resolution, with focus on delivering optimal outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Estimator
Impression Roofing
08.2024 - Current
- Created detailed, accurate estimates for residential projects up to millions using industry-standard software.
- Built trust with clients through transparency, leading to increased referrals and repeat business.
- Streamlined timelines using trade-specific productivity calculations.
- Attended project review to discuss submittals, orders, and job progress.
- Monitored changes in scope of work to ensure accuracy of cost estimates.
- Reviewed drawings and technical specifications to ensure accuracy of estimates prior to submission.
- Obtained bids from vendors and subcontractors by specifying materials, identifying qualified subcontractors and negotiating price with customer.
Contents Claims Adjuster
Lemonade Insurance
03.2024 - 07.2024
- Supported policyholders through difficult losses with empathy and clear communication.
- Earned high customer satisfaction scores through timely follow-ups and effective resolutions.
- Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests.
- Managed high volume of claims while prioritizing urgent cases to ensure timely assistance during critical situations.
- Maintained detailed records of all claim activities in a computer system for accurate tracking purposes.
Catastrophe Claims Specialist
State Farm Insurance
09.2022 - 03.2024
- Assessed storm-related property damage and created accurate repair estimates.
- Handled supplemental claims and ensured regulatory compliance.
- Managed large caseloads with professionalism and strong organizational skills.
- Provided customer service to policyholders and claimants by answering their questions, resolving disputes, and explaining coverage details.
- Explained partial and full denials for items not covered under policies.
- Negotiated current replacement cost and actual cash value for items, explaining depreciation and price for items.
- Handled difficult conversations professionally while maintaining composure during high-stress situations.
Property Field Adjuster
Allstate
10.2021 - 08.2022
- Prepared settlement agreements within established guidelines.
- Conducted on-site inspections for wind, hail, and other weather-related damages.
- Communicated directly with policyholders, contractors, and vendors to resolve claims.
- Investigated claims thoroughly to determine policy applicability and fair outcomes.
- Reviewed adjustment estimates prepared by third-party adjusters for accuracy.
- Drafted correspondence to claimants and attorneys regarding claim status updates.
- Demonstrated proficiency in examining documents, photographs, diagrams and other evidence related to property losses.
Project Manager
Contreras Renovations
01.2013 - 01.2021
- Specialized in waterproofing & foundation repair as well as home renovations.
- Led residential construction projects, prioritizing safety and quality control.
- Balanced hands-on work with team leadership and task delegation.
- Delivered supplies to multiple ongoing projects with company box truck.
- Coordinated team members to ensure tasks were completed on time and within budget.
- Traveled to customer sites to keep projects on schedule while maintaining high quality.
- Documented project requirements, processes, and procedures.
Avionics & Survivability Equipment Repairer
United States Army
09.2008 - 11.2012
- Repaired and maintained high-tech avionics systems for military aircraft.
- Ensured compliance with military safety standards and operational readiness.
- Diagnosed mechanical issues through visual inspection, testing components, and using specialized diagnostic equipment.
- Assisted in inventory management tasks such as restocking supplies or ordering new materials.
Education
Diploma -
Athens Technical College
GASkills
- Claims Investigation & Resolution
- Xactimate & Estimate Writing
- Property Damage Assessment
- Insurance Policy Interpretation
- Supplemental Claim Handling
- Construction & Renovation Knowledge
- Military-Grade Avionics Repair
- Client Communication & Negotiation
- Team Leadership & Project Coordination
- Estimate preparation
- Estimating software
Certification
- Texas All-Lines Adjuster License
- Florida Adjuster License
Timeline
Estimator
Impression Roofing
08.2024 - Current
Contents Claims Adjuster
Lemonade Insurance
03.2024 - 07.2024
Catastrophe Claims Specialist
State Farm Insurance
09.2022 - 03.2024
Property Field Adjuster
Allstate
10.2021 - 08.2022
Project Manager
Contreras Renovations
01.2013 - 01.2021
Avionics & Survivability Equipment Repairer
United States Army
09.2008 - 11.2012
Diploma -
Athens Technical College