Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Brown

Cincinnati,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Overview

7
7
years of professional experience

Work History

Security Officer

Marksman Limited
03.2018 - 01.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Warehouse Associate

Moon Palace Jamaica Grande
01.2016 - 12.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Conducted regular inspections and audits to check quality and verify inventory levels.

Waiter

Sandals Ochi
06.2016 - 09.2018
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

St Mary High
Highgate, St Mary
06.2012

Skills

  • Adaptable and Flexible
  • Monitor CCTV
  • Firearms Expertise
  • Administrative Duties
  • Cooperative Attitude
  • Audit Inventory
  • Inspect Material
  • Pallet Jack Operation
  • Loading and Unloading
  • Occupational Health and Safety
  • Problem-Solving Ability
  • Conflict Resolution
  • Calm and Professional Under Pressure

Timeline

Security Officer

Marksman Limited
03.2018 - 01.2023

Waiter

Sandals Ochi
06.2016 - 09.2018

Warehouse Associate

Moon Palace Jamaica Grande
01.2016 - 12.2018

High School Diploma -

St Mary High

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Ricardo Brown