Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
Generic
Ricardo Bruno García

Ricardo Bruno García

Calle Gladiolas MZ11 Lt 4 Balcones De Cehuayo 01540

Summary

Bilingual professional with over 9 years of experience in customer service, technical support, loan processing, quality assurance testing, and project coordination. Proven ability to communicate effectively, troubleshoot complex issues, and collaborate within teams under pressure. Proficient in Python, SQL, and Google Sheets, contributing to efficient project outcomes.

Overview

10
10
years of professional experience

Work History

Project Specialist

Mastec
Mexico City
12.2024 - Current
  • Manage project timelines, tasks, and internal coordination.

Beta Tester

Lionbridge Games
Remote
02.2022 - 09.2024
  • Identified bugs and UX issues; delivered detailed feedback to dev teams.

Loan Processor

CCSI / Westlake Financial
Mexico City
08.2021 - 10.2021
  • Processed auto loans, ensured document compliance.

Tech Support

TKM / Frontier Communications
Mexico City
03.2021 - 08.2021
  • Assisted users with internet and phone issues, provided remote troubleshooting.

Credit & Collections

AT&T
Mexico City
12.2019 - 12.2020
  • Managed delinquent accounts; negotiated payment solutions.

Customer Service (Bilingual)

TeleTech
Mexico City
07.2015 - 02.2016
  • Supported English-speaking clients with billing and account questions.

Education

High School Diploma -

Barrington High School
Illinois, USA
01.2011

Skills

  • Google Sheets
  • MS Office
  • Basic Python
  • SQL
  • Customer service
  • Conflict resolution
  • Teamwork
  • Multitasking
  • Fast learner
  • Adaptable
  • Calm under pressure
  • Problem-solving
  • Analytical thinking

Extracurricular Activities

English language certification in progress Strong sales and communication ability Interested in tech, data, and QA roles

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Project Specialist

Mastec
12.2024 - Current

Beta Tester

Lionbridge Games
02.2022 - 09.2024

Loan Processor

CCSI / Westlake Financial
08.2021 - 10.2021

Tech Support

TKM / Frontier Communications
03.2021 - 08.2021

Credit & Collections

AT&T
12.2019 - 12.2020

Customer Service (Bilingual)

TeleTech
07.2015 - 02.2016

High School Diploma -

Barrington High School

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