Summary
Overview
Work History
Education
Skills
References
Timeline
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Ricardo Campos

Philadelphia,PA

Summary

Customer service focused with the goal to for relationships to last a lifetime. Reliable worker who has never called out sick and not afraid to cover a shift. Calm, friendly, and consistent personality with an unmatched work ethic. To quote a 5 star review I received " Ricardo is an absolute asset to your company"

Overview

7
7
years of professional experience

Work History

Manager

Mission BBQ
Springfield, PA
01.2021 - 12.2023
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Nightly EOD reports on sales and operations send to Ownership
  • Repairs and Maintenance on equipment

Bar Manager

Swarthmore Inn
Swarthmore, PA
08.2019 - 11.2020
  • Managed bar staff, trained new hires, and worked with BOH on expo/food service
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Created the craft beer tap list and remodeled the beer selection
  • Raised sales with the introduction of craft beer
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.

Manager

320 Market Cafe
SWARTHMORE, PA
10.2018 - 03.2019
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Beertender

Indy Brewing Company
Los Angeles, CA
01.2017 - 11.2017
  • Cleaning and stocking glassware, bar equipment, and workstations.
  • Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
  • Greeting customers in a friendly manner, taking orders accurately and efficiently.

Education

High School Diploma -

Salesianum
Wilmington, DE
04-2008

Skills

  • Goal setting
  • Cross-functional teamwork
  • Operations management
  • Policy implementation
  • Financial management
  • Customer service
  • Staff management
  • Decision-making
  • Work prioritization
  • Workforce management
  • Schedule preparation
  • Conflict resolution
  • Verbal and written communication
  • Employee onboarding
  • Cross-functional team management
  • Performance evaluations
  • Task delegation
  • Safety procedures
  • Staff development
  • Team leadership
  • Coaching and mentoring

References

References available upon request.

Timeline

Manager

Mission BBQ
01.2021 - 12.2023

Bar Manager

Swarthmore Inn
08.2019 - 11.2020

Manager

320 Market Cafe
10.2018 - 03.2019

Beertender

Indy Brewing Company
01.2017 - 11.2017

High School Diploma -

Salesianum

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Ricardo Campos