Ricardo Castro
Gresham,OR
Summary
Motivated to become a Social Worker. Passionate about combating social justice issues and systems affecting marginalized communities. Respectful and compassionate professional offering a 3-year background serving the communities struggling with housing by providing guidance and resources for clients in need. Dedicated to forming trusting relationships and advocating for the best interest of clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HUD Family Advocate
Our Just Future
11.2023 - Current
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Developed individualized service plans for families.
- Provided comprehensive case management services to ensure coordinated, effective interventions.
- Documented data and completed accurate documentation of case notes to ETO database.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work and home visits.
Engagement Specialist
Our Just Future
11.2020 - 11.2023
- Working with team members to establish a safe and welcoming environment for houseless women in need of shelter.
- Assisting clients with obtaining housing, employment, and support resources.
- Maintaining an internal database of participants, activities, and other relevant details.
- Keeping case files updated, accurate, and aligned with requirements.
- Recording participant intake, output, physical condition, and behavior on updated communication logs.
Guest Advocate
Target
09.2019 - 04.2020
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in a prompt and courteous manner.
- I cross-trained at Starbucks, customer service desk, cashier, and food court.
Sandwich Artist
SUBWAY®
04.2019 - 06.2019
- Checked on dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept kitchen, counter, and dining areas cleaned and sanitized.
- Kept workplace clean and organized in line with restaurant policies
Education
Bachelor of Science - Social Work
Portland State University
Portland, OR06.2025
Associate of Science - General Studies
Mt. Hood Community College
Gresham, OR03.2022
High School Diploma -
Gresham High School
Gresham, OR06.2019
High School Diploma -
Center For Advanced Learning
Gresham, OR06.2019
Skills
- Adobe Systems Adobe Photoshop, Acrobat
- Microsoft Office (Word, Excel, Outlook)
- Database Systems (ETO)
- Assertive Engagement Principles
- Trauma-Informed Principles
- Confidential Case Documentation
- Strong Work Ethic
- Problem-Solving
Certification
- VOA Al Forthan Scholarship - Trauma and Cultural Informed Services for Latinx Communities Training - 4/20/2022
- Multnomah County - Assertive Engagement 101 Training - 12/01/2023
Timeline
HUD Family Advocate
Our Just Future
11.2023 - Current
Engagement Specialist
Our Just Future
11.2020 - 11.2023
Guest Advocate
Target
09.2019 - 04.2020
Sandwich Artist
SUBWAY®
04.2019 - 06.2019
Bachelor of Science - Social Work
Portland State University
Associate of Science - General Studies
Mt. Hood Community College
High School Diploma -
Gresham High School
High School Diploma -
Center For Advanced Learning
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