Ricardo Castro
Weston,FL
Summary
Accomplished National Account Manager at Atlantic Southern Paving & Sealcoating, I leveraged expert account management and bilingual communication skills to drive over $2.5 million in revenue. Specializing in strategic planning and client satisfaction, I maintained a 29% project margin, showcasing strong leadership and technological proficiency.
Overview
6
6
years of professional experience
Work History
National Account Manager
Atlantic Southern Paving & Sealcoating
Plantation, FL
02.2022 - Current
- Directed and coordinated products, services and sales activities.
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Developed and implemented strategic plans to grow national accounts.
- Managed customer relationships with key stakeholders.
- Maintained an average 29% margin across all projects, ensuring profitability.
- Drove sales initiatives, achieving revenue of over $500,000 through expert strategic account management.
- Coordinated and managed paving projects across 35+ states, serving as the primary liaison between subcontractors and clients.
- Cultivated long-term client relationships while proactively identifying and pursuing new business opportunities.
Personal Vacation Planner
Carnival Cruise Lines
Miramar, FL
02.2020 - 02.2022
- Managed financial transactions related to travel bookings, including invoicing and payments.
- Facilitated payment transactions between vendors and customers.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Handled customer complaints quickly and efficiently to ensure satisfaction.
- Analyzed customer feedback to improve service offerings and client satisfaction.
- Maintained accurate records of customer interactions using a computer database system.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Created travel itineraries and made adjustments to meet client specifications.
- Booked transportation and hotel reservations using computer or telephone.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
- Provided customers with information on various attractions in the destination city or country.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Explained benefits of purchasing travel insurance with clients.
Sales Representative
US Health Advisors
Fort Lauderdale, FL
07.2019 - 02.2020
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Prepared and delivered appropriate presentations on products and services.
- Generated new sales leads through cold calling.
- Set up meetings with potential clients and listened to their wishes and concerns.
Education
Broward College
Fort Lauderdale, FLSkills
- Time Management: Proven ability to prioritize tasks and meet project deadlines
- Account management: Expertise in building and maintaining strong client relationships while ensuring satisfaction and long-term business growth
- Communication: Exceptional verbal and written communication, including active listening
- Bilingual: Fluent in English and Spanish
- Leadership: Strong team leadership and management capabilities
- Organization: Excellent planning, organization, and research skills
- Technology: Proficient in Microsoft Office Suite (Outlook, Word) and project management software
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
National Account Manager
Atlantic Southern Paving & Sealcoating
02.2022 - Current
Personal Vacation Planner
Carnival Cruise Lines
02.2020 - 02.2022
Sales Representative
US Health Advisors
07.2019 - 02.2020
Broward College
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