Ricardo Castro
Tampa,FL
Summary
Proven Maintenance Technician with a track record of excellence at UDR, Inc., adept in facility management and superior customer service. Leveraged applied mechanical expertise and effective communication to enhance community standards and resident satisfaction. Achieved a 4.9-star customer rating through meticulous order fulfillment and team supervision, demonstrating a commitment to quality and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Maintenance Technician
UDR, Inc.
Saint Petersburg, FL
08.2024 - Current
- Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization
- Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti, and other items which affect the appearance of the community
- All deficiencies and or risk management safety issues are reported immediately
- Ensure that apartments are ready for occupancy by performing various and as needed electrical, HVAC, plumbing, carpentry, appliance repair, and other miscellaneous equipment maintenance and repairs, as well as carpet cleaning, painting, and overall apartment cleaning or other activities as necessary or as directed
- Maintain tools, equipment, and workspace and ensure they are organized and in proper working order, request replacements as necessary, and assist in stocking the inventory
- Provide superior customer service to internal and external customers
- Perform other duties as assigned or as necessary
Tier 1 Customer Service Representative
Kobie Marketing
Tampa, FL
02.2024 - Current
- Learn specific client loyalty program guidelines
- Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
- Approach each day with a positive, professional, customer-centric, and team-oriented attitude
- Act with integrity at all times
- Communicate in a clear, concise, and helpful manner both verbally and in writing
- Take ownership of customer inquiries while working toward a resolution
- De-escalate as necessary through effective communication and problem-solving skills
- Efficiently use all internal systems and resources
- Work independently without the heavy need to rely upon your team or supervisor
- Adhere to schedules and company policies and procedures
- Escalate any issues or concerns that are unable to be resolved through normal efforts
Overnight Stock Associate
Target
Lutz, FL
09.2023 - 01.2024
- Handle the restocking of shelves and/or inventory in the store outside operation hours
- Maintain the look of the store and the merchandise via proper stocking and attractive displays
- Oversee and manage inventory stock items outside work hours
- Disseminate tasks according to the store's procedures and guidelines
- Liaise with vendors and drivers and engage them with a positive attitude
Uber Eats Driver/Full Service Shopper
Uber/ Instacart
Tampa, FL
03.2022 - 08.2023
- Accept online restaurant/ supermarket deliveries
- Over 2,000 successful orders completed managing a 4.9 - star customer order rating
- Ensure customers orders are fulfilled as requested, manage the entire grocery order from shopping to delivering to customers and communicate with customers when needed
- Confirm the restaurants complete the order as the customer requested and fulfill specific extra request made by customer
- Make proper food deliveries based on customers preferences in compliance to health and safety precautions
Customer Service/Driver
NYC Bakery
New York, NY
04.2021 - 10.2021
- Online and over the phone customer support and order fulfillment
- Orders via UberEats, DoorDash, Postmates etc..
- Completed various deliveries and supplies pickups throughout Manhattan, Brooklyn, Queens, and the Bronx as well as received store shipment
Stock Manager
Arie
SoHo, NY
12.2018 - 04.2021
- Key holder
- Maintain the entire stockroom, bays, and merchandising closet for new shipment every morning
- Processed any product or accessories to be put out for display or back stock
- Accept shipment in morning or FedEx deliveries when they arrive
- I also worked on doing transfers for any store available to receive the shipment
- Retrieved items from the stockroom whenever necessary calls came through for merchandise retrieval
- Lead multiple teams of stock associates to perform designated tasks in my home store and any other in our district
- Help keep the entire store floor presentable throughout the day
Education
EPA Section 608 Universal Certification - HVAC Certification
Mainstream Engineering
Rockledge, FL02-2024
High school Diploma - Automotive Technology
Wesley Chapel High School
Wesley Chapel, FL05.2017
High school diploma -
Wesley Chapel High School
Wesley Chapel, FL01.2017
Skills
- Order Fulfillment
- Applied Mechanical Expertise
- Customer service
- Communication skills
- Student Engagement Experience
- Facility management
- Analytical Data Skills
- Team Supervision
- Route driving
- Merchandising
- Sales
- HVAC system maintenance
- Interior Wall Construction
- Residential Plumbing
Certification
- HVAC Technician Certification, EPA 608 : Universal
- Driver's License Non-CDL Class E
Timeline
Maintenance Technician
UDR, Inc.
08.2024 - Current
Tier 1 Customer Service Representative
Kobie Marketing
02.2024 - Current
Overnight Stock Associate
Target
09.2023 - 01.2024
Uber Eats Driver/Full Service Shopper
Uber/ Instacart
03.2022 - 08.2023
Customer Service/Driver
NYC Bakery
04.2021 - 10.2021
Stock Manager
Arie
12.2018 - 04.2021
EPA Section 608 Universal Certification - HVAC Certification
Mainstream Engineering
High school Diploma - Automotive Technology
Wesley Chapel High School
High school diploma -
Wesley Chapel High School
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