Ricardo Cedillo Morales
Lanham,MD
Overview
2
2
years of professional experience
Work History
Service Desk Agent
Planet Fitness
Silver Spring, Maryland
06.2025 - Current
- Assist members with inquiries regarding memberships and services.
- Manage phone calls, providing timely support and information to users.
- Resolve technical issues related to gym equipment and software systems.
- Maintaining utmost cleanliness throughout club.
Entertainment Department Lead
Six Flags, Inc
Bowie, MD
07.2023 - 11.2025
- Meet and greet all park patrons throughout all operating days.
- Make appearances at special park functions.
- Assist in costume maintenance and repair.
- Maintain the highest standards of safety.
- Escort and assist entertainers around the park.
- Any job related functions as required by department.
Assistant Manager
Tea Mansion
Bethesda, MD
10.2024 - 03.2025
- Responsible for ensuring that sales goals are achieved by supporting and executing brand standards for guests and team.
- Assisting with guests needs, offering product knowledge, merchandising, handling cash transactions, and maintaining a neat and visually inspiring store environment.
- Ensuring the business runs smoothly and efficiently.
- Oversee, train, and mentor staff.
- Assigning duties to team members and monitoring their completion.
- Addressing and resolving operational problems and customer disputes.
- Daily monitoring of stock levels, managing inventory efficiently, and controlling supplies.
Education
High school diploma -
Northwood High School
06.2024
Business Administration And Management
University of Maryland, College Park
College Park, MDSkills
- Customer service
- Team leadership
- Conflict resolution
- Communication skills
- Time management
- Multitasking Abilities
- Organizational skills
- Bilingual
Timeline
Service Desk Agent
Planet Fitness
06.2025 - Current
Assistant Manager
Tea Mansion
10.2024 - 03.2025
Entertainment Department Lead
Six Flags, Inc
07.2023 - 11.2025
High school diploma -
Northwood High School
Business Administration And Management
University of Maryland, College Park