Ricardo Cerny-Garcia
Summary
Dedicated and results-driven Network Administrator with 5+ years of experience in managing, configuring, and troubleshooting network infrastructure at Quantum Tech Revolutions. Proficient in network security protocols, firewall configurations, and implementing scalable solutions to ensure optimal performance. Skilled in monitoring network activity, identifying vulnerabilities, and implementing strategies to enhance network efficiency. Adept at collaborating with cross-functional teams to meet organizational objectives and deliver exceptional IT support services. Ready to leverage technical expertise and problem-solving skills to contribute to the growth and success of Quantum Tech Revolutions. Friendly Help Desk Technician with 7 years of experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Engineer
VTech Dealer IT
01.2023 - 04.2024
- Collaborated with multidisciplinary teams to develop innovative solutions for challenging field problems.
- Improved project efficiency by implementing advanced troubleshooting techniques and optimizing equipment performance.
- Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
- Developed comprehensive reports documenting field activities, findings, and recommendations for improvement.
System Administrator(Contract)
Remedy Home Health Corp
06.2022 - 12.2022
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Streamlined network operations by automating routine tasks using advanced scripting techniques.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
Helpdesk Technician Tier 2
MTI America
06.2021 - 09.2022
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Technical Support Specialist
InComm Payments
03.2020 - 06.2021
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Conducted regular system maintenance tasks, ensuring optimal performance and minimizing downtime for endusers.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Delivered customized solutions tailored to clients'' unique needs using advanced problem-solving techniques.
Help Desk Support Specialist
Wheelhouse I.T.
05.2018 - 03.2020
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Streamlined help desk operations for increased efficiency and improved response times.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Contributed ideas for continuous improvement initiatives within the help desk department.
Education
Bachelor of Science - Information Technology
Broward College
12.2024
Associate of Science - Computer Systems Networking and Telecommunications
Broward College
Davie 12.2020
Skills
- Leadership
- Written Communication
- Customer Service
- Problem Solving
- Interpersonal Communication
- Microsoft Azure
- G Suite Administration
- HTML
- CSS
- Powershell
- C
- JAVA
- Python
- NET
- C#
- Help Desk Software
- Application support
- Remote Support
- Software Installation
- System Administration
- Hardware diagnostics
- Incident Management
- Security Protocols
- Network Connectivity
- Network Troubleshooting
- VoIP Installation
- User Support
- Call Management
Certification
CompTIA A
Personal Information
Title: Field Engineer
Affiliations
- Microsoft Reseller
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Field Engineer
VTech Dealer IT
01.2023 - 04.2024
System Administrator(Contract)
Remedy Home Health Corp
06.2022 - 12.2022
Helpdesk Technician Tier 2
MTI America
06.2021 - 09.2022
Technical Support Specialist
InComm Payments
03.2020 - 06.2021
Help Desk Support Specialist
Wheelhouse I.T.
05.2018 - 03.2020
Bachelor of Science - Information Technology
Broward College
Associate of Science - Computer Systems Networking and Telecommunications
Broward College
Similar Profiles
Nitaki Bright-HarrisNitaki Bright-Harris
Medical Assistant at Vtech SolutionMedical Assistant at Vtech Solution
RICHARD J. CONNERRICHARD J. CONNER
Sr. Manager of Business Development at vTech Solution Inc.Sr. Manager of Business Development at vTech Solution Inc.
Sean StephensSean Stephens
Warehouse Manager at VTech CommunicationsWarehouse Manager at VTech Communications
Seth RamirezSeth Ramirez
Field Engineer at Five Nines Technology GroupField Engineer at Five Nines Technology Group
Brett RoscoeBrett Roscoe
Field Engineer at EpirocField Engineer at Epiroc