Ricardo Cervantes
Las Vegas,Nevada
Summary
Highly organized person with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in spanish with solution-oriented approach.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Front Desk Receptionist
Sin City Hostel
Las Vegas, NV
11.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Explained details regarding property to acclimate patrons to hostel environment.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
Front Desk Receptionist Volunteer
Hobu Hostal
Bogota, Colombia
02.2021 - 07.2021
- Kept accounts in balance and ran daily reports to verify totals.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
Front Desk Receptionist
Los Muertos Hostal
Puerto Vallarta, México
09.2020 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
No Degree - Industrial Design
UAM Azcapotzalco
Mexico 01.2019 - 01.2021
No Degree - Sociology
UAM Xochimilco
Mexico 09.2017 - 01.2019
Skills
Customer assistance
Drawer management
Inventory
Hospitality service expertise
POS systems expert
Refunds and exchanges
Accomplishments
18 months travelling around Latin America as a volunteer in more than 7 hostels.
Timeline
Front Desk Receptionist
Sin City Hostel
11.2021 - Current
Front Desk Receptionist Volunteer
Hobu Hostal
02.2021 - 07.2021
Front Desk Receptionist
Los Muertos Hostal
09.2020 - 12.2020
No Degree - Industrial Design
UAM Azcapotzalco
01.2019 - 01.2021
No Degree - Sociology
UAM Xochimilco
09.2017 - 01.2019