RICARDO CHARLES
Lancaster,TX
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing team. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Maintenance Manager
JPFL Logistics
01.2024 - Current
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Led successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
Product Manager
JPFL Logistics
03.2023 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Maintained positive vendor relations to build strong partnerships.
- Prioritized roadmap in order to achieve product goals and metrics.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Directed planning and budgeting efforts.
PRODUCTION MANAGER
CABINETWORKS
05.2011 - 01.2023
- Supported & maintained all regulatory compliance certifications ISO compliance trained all employees
- Enforced all safety policies and guidelines safety huddles trained to safety documents on weekly, monthly and yearly basis
- Supervised personnel (team of approx
- 300) including hiring, determining workload, delegating assignments, training, monitoring, and evaluating performance on 15,30,45 evaluations
- Responsible for driving production to meet company goals on a daily, quarterly, and yearly basis to company KPI
- Review, implement and train team members on standard operating procedures jha,jsa and all required documents for the company
- Worked with kaizen and kata projects to reduce HPU, overall headcount and saved the company over 1.5 million dollars
- Utilized lean tools to increase efficiency and performance at the plant
- Worked with continuous improvement to improvement of metrics ergonomics and overall workload for employees
- Worked closely with the safety team to maintain OSHA metrics and assure all employees trained to most updated safety standards trained employees on weekly monthly yearly basis including CPR and first aid
- Worked closely with plant manager for yearly budgeting to forecast production and workload and plan out overall staffing in plant and ensure quality assurance processes/policies are followed as relate to sops, including dock audits and internal audits
- Maintained good housekeeping practices in work areas using 5s principles
- Actively participated in continuous improvement and audits.
CUSTOMER SERVICE REP
CHASE AUTO FINANCE
05.2009 - 05.2010
- Supported and maintained customer auto account daily demand of taking calls to company metrics
- Assured customers received best practice in calls to company goals
- Nominated two as Customer Service Rep of the month for 100% satisfactory calls
- Worked with manager on data analysis and training to onboard new hires.
Lead Supervisor (Assembly Department)
- Managed 9 assembly lines including 5 supervisors 13 GL.
Shipping Supervisor
- Managed day to day shipment of over 28 trucks including LTL, fedex and live loads
- Assured employees following company SOP in loading trucks to company quality standards
- With the team helped we managed to close trucks the same day, something that never had been done and saved the company over 500k with truck costs.
Frame Department Supervisor
- Managed dept that built frames for the cabinets assuriring all safety quality and performance metrics hit
- Trained EE on process and doing evaluations with employees on overall performance and standings
- Day to day including filling out process monitors and daily audits.
Assembly Line Supervisor
- Day to day including filling out process monitors and daily audits
- Training employees on SWI and safety processes
- Managed 3 assembly lines ensuring KPI were being hit and assured overall team morale and team building was going on.
Assembly Line Group Lead
- Managed 1 assembly line ensuring KPI were being hit and assured overall team morale and team building was going on
- Reported to the supervisor any major issues that needed to be addressed
- Overall followup with employees to assure company metrics.
Education
HVAC -
LINCOLN TECH
Grand Prairie, TX01.2016
HIGH SCHOOL DIPLOMA -
D.W. CARTER
Dallas, TX05.2009
Skills
- Strong Team Building Skills
- Microsoft Word
- KATA
- Lean Manufacturing
- RCCM
- KAIZEN
- OSHA 30
- Team Management
- Goal-Oriented
Certification
- Certified in IS14001
- NESHAP
- OSHA 30
- CPR
- Emotional Intelligence
Timeline
Maintenance Manager
JPFL Logistics
01.2024 - Current
Product Manager
JPFL Logistics
03.2023 - Current
PRODUCTION MANAGER
CABINETWORKS
05.2011 - 01.2023
CUSTOMER SERVICE REP
CHASE AUTO FINANCE
05.2009 - 05.2010
Lead Supervisor (Assembly Department)
Shipping Supervisor
Frame Department Supervisor
Assembly Line Supervisor
Assembly Line Group Lead
HVAC -
LINCOLN TECH
HIGH SCHOOL DIPLOMA -
D.W. CARTER