Ricardo Chavez
Highland Park
Summary
Results-oriented professional with extensive experience as an Amazon courier, specializing in package handling and customer communication. Demonstrated ability to optimize delivery routes for timely service while building strong customer relationships. Recognized for critical thinking skills and punctuality, consistently meeting tight deadlines and maintaining high service standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Amazon Courier
Amazon
East Syracuse
08.2022 - Current
- Executed rush deliveries on tight timetables, meeting urgent customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered and installed equipment in customer homes, ensuring proper setup and functionality.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Built strong rapport with regular customers to enhance service satisfaction.
- Relayed customer complaints, requests, and feedback to management for prompt resolution.
- Worked scheduled hours and took on available shifts during holidays and busy periods.
Amazon Courier
Amazon
Paducah
09.2025 - 04.2026
- Delivered packages efficiently across assigned routes.
- Communicated delivery status and requirements to customers, ensuring transparency and satisfaction.
- Adapted routes based on traffic and weather conditions, maintaining timely deliveries.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Reported delivery issues to management for prompt resolution, minimizing delays.
Home Health Aide
Loretto Health & Rehabilitation
Syracuse
02.2024 - 06.2025
- Supported patients in daily living activities and personal care to enhance comfort and well-being.
- Provided personal hygiene assistance and managed household tasks to maintain a safe and clean environment for patients.
- Monitored vital signs and reported changes to healthcare professionals.
- Documented patient progress and communicated findings to the care team.
Concierge
Glendwood Managment
Manhattan
04.2009 - 06.2021
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on the property.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
Education
GED -
Bayside High School
Bayside, NY06-1994
Skills
- Logistics coordination
- Package handling
- Inventory management
- Customer service
- Customer communication
- Critical thinking
- Microsoft Office proficiency
- Time management
- Punctuality
Languages
Spanish
Professional
Certification
- home health aide
Timeline
Amazon Courier
Amazon
09.2025 - 04.2026
Home Health Aide
Loretto Health & Rehabilitation
02.2024 - 06.2025
Amazon Courier
Amazon
08.2022 - Current
Concierge
Glendwood Managment
04.2009 - 06.2021
GED -
Bayside High School