Ricardo Chavez III

Drove establishing and developing a security infrastructure within the organization, where it had previously been nonexistent. Reported Directly to the SecOps Director, Managed and secured 5000 user accounts across the United States. Led daily security operations, including supporting security toolsets, monitoring, incident response, communication, vulnerability management, and remediation of systems and services.

• Reduced system vulnerabilities by 35% by leading regular scans and coordinating with sysadmins for timely patch management
• Boosted compliance rate to 98% through proactive policy enforcement and end-user training
• Implemented firewall rules that reduced unauthorized access attempts by 40%
• Analyzed systems to protect data and monitored compliance with the organization's security policies
• Identified and prioritized vulnerabilities in systems and applications
• Supported Security Operations Center (SOC) for event and incident response
• Developed recommendations and training programs to minimize security risk
• Assisted in security audits and support for application and infrastructure projects.
• Conducted security audits to identify vulnerabilities

Successful at completing new installations, updates, and configuration of network components. Experienced in setting up devices, troubleshooting issues, and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

• Maintained 99.9% uptime for a network serving over 200 workstations
• Enhanced system backup efficiency by 25% through the implementation of automated scripts
• Maintained Windows server environment
• Troubleshoot errors and maintained connectivity to remote medical sites.
• Design and install well-functioning computer networks, connections and cabling
• Inspect LAN/WAN infrastructure and fix minor or major problems/bugs.
• Test and configure software and maintain and repair hardware and peripheral devices
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Maintained data backups to protect the organization's information

Well-versed in assisting users with diverse computer systems, mobile devices, and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

• Successfully transitioned 37,000+ users from Windows 7 to Windows 10 with minimal operational downtime.
• Supported Windows 7 to Windows 10 OS deployments
• Resolved software and hardware issues.

IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills

• Improved helpdesk resolution time by 15% through efficient troubleshooting
• Operated computer help desk
• Performed troubleshooting of computer systems and related equipment.