Ricardo Cisneros
Cape Coral
Summary
Adept at enhancing automotive efficiency and customer satisfaction, I leveraged advanced diagnostics and problem-solving skills at Larry's Auto & Truck to streamline repair processes. My strong work ethic and mentorship of junior technicians fostered a team-oriented environment, contributing to the shop's reputation for quality service and environmental responsibility.
Personable and technically-minded, possessing comprehensive knowledge of automotive systems and repair techniques. Proficient in diagnostic tools and repair procedures, ensuring efficient and accurate vehicle maintenance. Committed to delivering high-quality results and enhancing vehicle performance.
Automotive professional with comprehensive experience in vehicle diagnostics, repair, and maintenance. Known for strong focus on team collaboration and consistently achieving high-quality results. Recognized for reliability and adaptability in meeting changing client and business needs. Proficient in advanced diagnostic tools, engine repair, and electrical systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Automotive Master Technician
Larry's Auto & Truck
05.2021 - Current
- Streamlined repair processes for increased efficiency and faster turnaround times.
- Repaired various makes and models of vehicles, demonstrating adaptability in the face of diverse challenges within the automotive industry.
- Enhanced shop productivity by expertly utilizing diagnostic equipment and specialized tools for precise repairs.
- Collaborated with service advisors to ensure clear communication and understanding of customer needs.
- Demonstrated commitment to environmental responsibility through proper disposal practices and adherence to recycling guidelines.
- Assisted in inventory management, ordering parts as needed to maintain appropriate stock levels for efficient operations.
- Ensured quality control by thoroughly inspecting completed repairs before returning vehicles to customers.
- Troubleshot electrical systems effectively, restoring functionality while minimizing costs for customers whenever possible.
- Mentored junior technicians, sharing knowledge of advanced diagnostic techniques and repair procedures.
- Contributed to a positive workplace culture, fostering teamwork among fellow technicians and staff members alike.
- Provided exceptional customer service while explaining complex issues in layman''s terms to build trust with clients.
- Achieved Master Technician status through dedication to professional development and continuous learning.
- Stayed current on industry trends, attending training workshops to expand technical knowledge and skills.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
General Manager
Rockstar Investments of Swfl
08.2016 - 05.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
High School Diploma -
Lee County
Cape Coral, FLAutomotive Master Tech - Automotive
Automotive Service Excellence
08-2024
Skills
- Brake systems
- Tire services
- Engine repair
- Drivetrain repair
- Parts ordering
- Suspension systems
- Computerized equipment
- Advanced diagnostics
- Fluid services
- Vehicle inspections
- Battery services
- Exhaust systems
- Steering systems
- Alignment techniques
- Automotive electronics
- Fuel systems
- Shop management
- Electrical systems
- Manual transmissions
- Hybrid systems
- Performance tuning
- HVAC systems
- Diesel engines
- Preventative maintenance
- Automatic transmissions
- Strong work ethic
- Problem-solving
- Time management
- Hand and power tools
- Attention to detail
- Multitasking and organization
- Replacing parts
- Replacing filters
- Electrical experience
- Safety protocols and procedures
- Valid Driver's license
- Brake systems understanding
- Welding and fabrication
- Soldering skills
Certification
- ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence.
Languages
English
Native or Bilingual
Timeline
Automotive Master Technician
Larry's Auto & Truck
05.2021 - Current
General Manager
Rockstar Investments of Swfl
08.2016 - 05.2021
High School Diploma -
Lee County
Automotive Master Tech - Automotive
Automotive Service Excellence
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