Ricardo Contreras
San Antonio,TX
Summary
Hardworking professional with proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Additional experience in management and customer service.
Dedicated, well organized, and highly communicative. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Order Selector/Picker
HEB Grocery Company
02.2020 - Current
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Reviewed order slips, picked over 1,000 cases of products daily and staged merchandise to be shipped.
- Followed safety protocols and procedures to minimize workplace accidents
- Used RF scanners to track orders and verify accuracy
- Verified proper labeling and identification on all orders before shipment
- Sorted and organized items in designated areas for easy access
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Conducted periodic inventory audits to verify accuracy
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Account Specialist I
Chase Card Services
11.2022 - 06.2023
- Managed high call volumes over 100 daily while providing exceptional customer support and maintaining professional composure.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Analyzed financial data and generated accurate, insightful reports for management.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Assisting customers with product or service inquiries, resolving issues, and providing accurate information
- Documenting customer interactions and details of inquiries in the CRM system
- Offering personalized solutions and recommendations to enhance customer satisfaction and meet sales targets
- Adhering to company policies and procedures to ensure quality service and compliance
- Collaborating with team members and supervisors to address complex customer issues
- Meeting or exceeding daily, weekly, and monthly performance metrics, such as call resolution times and customer satisfaction scores
- Continuously updating product knowledge to effectively respond to customer queries
- Escalating unresolved issues to higher-level support as required
Perishables Representative - Produce
HEB Grocery Company
01.2017 - 02.2020
- Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
- Building Relationships by engaging with customers and team members to create a friendly environment
- Leveraging technology to increase work efficiency
- Proactively collaborating with others to help customers
- Controlled levels of damaged goods via best sorting practices implementation, reducing waste and store losses
Assistant Manager
Sonic Drive In
01.2014 - 01.2017
- Supervised day-to-day operations to meet performance, quality, and customer satisfaction goals
- Multitask and provide fast pase information to complete orders in a timely manner.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Associate of Applied Science -
Palo Alto College
San Antonio, TX05.2027
High School Diploma -
Lytle High School
Lytle, TX05.2015
Skills
- Microsoft Office
- Teamwork and collaboration
- Problem-solving
- Time management
- Professional communication
- Critical Thinking & Analysis
- Goal Oriented
- Conflict Resolution
- Multitasking
- Attention to detail
- Customer service
Timeline
Account Specialist I
Chase Card Services
11.2022 - 06.2023
Order Selector/Picker
HEB Grocery Company
02.2020 - Current
Perishables Representative - Produce
HEB Grocery Company
01.2017 - 02.2020
Assistant Manager
Sonic Drive In
01.2014 - 01.2017
Associate of Applied Science -
Palo Alto College
High School Diploma -
Lytle High School
Similar Profiles
Ethan HoangEthan Hoang
Parking Lot Attendant at HEB Grocery CompanyParking Lot Attendant at HEB Grocery Company
Enrique MedinaEnrique Medina
Protection Officer II/Auxiliary Trainer/Executive at HEB Grocery CompanyProtection Officer II/Auxiliary Trainer/Executive at HEB Grocery Company
Jorge MontanteJorge Montante
Customer Service Representative at HEB Grocery CompanyCustomer Service Representative at HEB Grocery Company
Cole EngstCole Engst
Warehouse Supervisor at Floor and DécorWarehouse Supervisor at Floor and Décor
Briana RochaBriana Rocha
Retail Sales Associate at United Fashions of TexasRetail Sales Associate at United Fashions of Texas