Ricardo Courtois
Orlando
Summary
Highly dedicated and safety focused commercial driver with over 40 years of professional driving experience, including 12 years operating public transport buses in high density, urban and rural routes. Maintained a record consisting of adhering to traffic and regulatory requirements, outstanding punctuality, reliability and exceptional customer service. Recognized numerously for being a dependable, hardworking, and punctual employee by many previous employers. Highly experienced in passenger safety and satisfaction. Skilled in navigating inclement weather and maintaining compliance with DOT regulations. Known for building strong relationships with passengers and adapting to changing circumstances, ensuring timely and safe transportation. Holds a CDL Class A license.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bus Driver
New York Waterway
07.2022 - 05.2025
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
Motor Coach Driver
Academy Bus Company
06.2019 - 01.2021
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Adhered strictly to company policies regarding driver conduct, dress code, punctuality, and professionalism in all interactions with passengers or colleagues alike.
- Assisted passengers with boarding and disembarking, demonstrating excellent customer service skills.
- Promoted a sense of camaraderie among passengers by engaging them in conversation when appropriate.
- Maintained a clean and comfortable environment for passengers, ensuring an enjoyable travel experience.
- Demonstrated adaptability by quickly adjusting to last-minute route changes or passenger requests without compromising safety or quality of service.
- Enhanced passenger satisfaction by providing safe and timely transportation services for long-distance trips.
- Communicated effectively with fellow drivers to share road conditions and traffic updates, improving overall team performance.
- Received excellent customer reviews for friendly, punctual transport services.
- Followed all relevant schedules for routes and arrivals.
Bus Driver
Main Gate Transportation
02.2017 - 05.2019
Education
High School Diploma -
Canadian Haitian School
Port Au Prince HaitiSkills
- Safety-focused
- Weather condition driving
- Problem-solving
- Safety practices
- DOT regulations
- Elderly and disabled assistance
- Passenger safety
- Local traffic regulations
- Transporting students
- Passenger assistance
- Adaptable to change
- Inclement weather driving
- Vehicle inspections
- Commercial driving
- Vehicle maintenance
- Team collaboration
- DOT standards
- CDL class A license
Certification
DOT Certification
CDL Class A Passenger
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bus Driver
New York Waterway
07.2022 - 05.2025
Motor Coach Driver
Academy Bus Company
06.2019 - 01.2021
Bus Driver
Main Gate Transportation
02.2017 - 05.2019
High School Diploma -
Canadian Haitian School
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