Ricardo Cousar
RIVERVIEW,FL
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
6
6
years of professional experience
Work History
Account Executive
Amazon Web Services
Tampa, FL
02.2021 - 07.2023
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified customer needs by asking questions and advising on best solutions.
- Actively monitored competitor activities within assigned region and territory.
- Attended networking events to build relationships with potential customers.
Account Manager
Quest Software
Austin, TX
03.2017 - 02.2021
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Collaborated with marketing team to develop promotional materials for clients.
- Solicited feedback from customers on their experience with products or services.
- Ensured compliance with industry regulations when dealing with clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
Education
Bachelor of Arts - Communications
University of Colorado At Colorado Springs
Colorado Springs, CO04-2011
Skills
- Customer relations
- New business opportunities
- Customer service
- Service coordination
- Budget management
- Interpersonal skills
- Customer relationship management (CRM)
- Customer presentations
- Needs assessments
Affiliations
- Red Cross Voulenteer
Timeline
Account Executive
Amazon Web Services
02.2021 - 07.2023
Account Manager
Quest Software
03.2017 - 02.2021
Bachelor of Arts - Communications
University of Colorado At Colorado Springs
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