Summary
Overview
Work History
Education
Skills
Timeline
Generic

RICARDO CRUZ CONCIO

Los Angeles,USA

Summary

Professional with 15+ years of experience in Banking Industry, specializing in Brokerage Securities Operations and Mutual Fund Account Administration. Demonstrated ability to enhance client satisfaction through strategic process improvements. Proven track record of increasing operational efficiency and streamlining workflows.

Overview

31
31
years of professional experience

Work History

Wealth Management Client Associate

City National Bank
Downtown Los Angeles, CA
05.2024 - 02.2025
  • Company Overview: City National Bank subsidiary of The Royal Bank of Canada
  • Performs and supervises brokerage operational activities between the broker/dealer and our clearing firm (NFS).
  • Support operational tasks timely and accurate Money Movement-related transaction processing while adhering to policy, procedures, and regulatory guidelines such as:
  • Cash Transfers
  • Wire (Domestic and International)
  • Journals
  • IRA Distributions
  • City National Bank subsidiary of The Royal Bank of Canada

Assistant Vice President – Investment Relationship Officer

City National Securities
Downtown Los Angeles, CA
01.2024 - 05.2024

Investment Administrative Officer

City National Securities
Downtown Los Angeles, CA
08.2022 - 01.2024
  • Support other Peers, Financial Advisors and Investment Officers by providing Brokerage Operational functions for clients such as:
  • Brokerage Investment Account Application creations and maintenance
  • Money movement (i.e. cash transfer, wire and journals)
  • Asset Transfers (ACAT)
  • Portfolio performance updates
  • Database management
  • Ad Hoc project management
  • Collaborated with internal and external partners regarding transactions, such as account opening procedures, and asset transfers (ACAT).
  • Participates/Supports business testing, defect management, and other activities to launch core processing platforms and subsystems enhancements or new products/services. (i.e. SalesForce, Skience, SWP)

Investment Operations Brokerage Officer

City National Securities
Downtown Los Angeles, CA
11.2019 - 08.2022
  • This is typically a first line “Assistant” supervisor position that focuses on Brokerage Operations providing technical oversight to assigned staff while gaining supervisory experience.
  • Responsible for assisting the Operations Supervisor or Operations Manager with directing and developing.
  • Managing and motivating colleagues involved in back-office operations and ensuring the operational integrity of assigned function and adherence of Bank and CNS policies and procedures.
  • Coach and lead team members on assigned business objectives.
  • Works cross-functionally with technical, business, and compliance counterparts to define product release requirements and investigate production issues as they arise.
  • Lead the strategy, risk, and processing for our Brokerage Operations functions.
  • Responsible for new account onboarding, client account maintenance, safekeeping of documents, preparations of reports and record keeping of documents of all transactions.
  • Open clients account in a timely matter and safe keep client account opening documentation.
  • Resolves and escalades necessary where with customer’s problem and queries.
  • Maintain, store and update client information into the bank system database.
  • Oversight of settlement, reconciliations exception reports and handle open items for our 3rd party custodians’ cash transfer processing & client distributions.
  • Reconcile client’s holdings against depository and custodian records.
  • Timely and accurate processing of incoming and outgoing ACAT.
  • Attend and participate in all department training activities and on-line courses.
  • Maintain confidentiality and comply with operational policies and procedures, document retention requirements and securities procedures.

Investment Operations Securities Specialist – Trust Operations

City National Bank
Downtown Los Angeles, CA
08.2008 - 11.2019
  • Provides operations support for City National Securities, including opening new accounts and making maintenance changes to existing accounts, responsible for Client-initiated Money Market Funds and their checking accounts transfers.
  • Responsible for Investment Operations, including Trust Operations, and Investment System support, Mutual Funds, Cash Management and Non-Standard Special Assets.
  • Resolve problems and discrepancies related to mutual fund transactions.
  • Process all mutual fund dividend payments.
  • Perform reconciliation of institutional and non-institutional Mutual Funds.
  • Reconciliation of recordkeeping accounts.
  • Support shadow postings, DDA Investment Sweeps, Smart leaf Trading, data entry, note processing and ACH/Wires via Treasury Net.
  • Responsible for Mutual Fund Trading incoming and outgoing transfers.
  • Purchase and redeem mutual funds for Trust and Recordkeeping Department accounts.
  • Processing of 12B1 fees and 529 Plans.
  • Support Automated Cash Management Trading.
  • Purchases and redeem jumbo certificates of deposit and process interest payments.
  • Prepare incoming securities for deposit at DTC/Networking.
  • Balance purchases and redemption trade settlement.
  • Responsible for the ACATS transfers.
  • Monitor deliveries and receipts with various clearing companies and depositories.
  • Responsible for Individual Retirement Accounts (IRA) owner(s) of their required minimum distribution (RMD) Lumpsum / Pension for the current year to comply with the Internal Revenue Service, (IRS).
  • Responsible for Fee Processing on how a fee is to be taken from the accounts that are coded for the fee schedules breakpoints through the Client Maintenance on the Trust Accounting system.

Financial Services System Operations / Check Balancing / Fraud

Federal Reserve Bank of San Francisco
Downtown Los Angeles, CA
08.2007 - 07.2008
  • Responsible for the large-scale clearinghouse and transaction processing activities for the FED ACH and Check business lines.
  • Provides real-time support for day-to-day Check, ACH, Real-Time Gross Settlement and Securities processing that guards against fraud and errors due to omission for statistical programming.
  • Performs Data Entry and Special project in the subject area of the section where assigned.
  • Participates in Federal Reserve Bank Operations Reviews.

Customer Service Agent

Panalpina World Transport (Philippines) Inc.
10.2006 - 05.2007
  • Company Overview: International Freight Forwarding Company
  • Dedicated Client: Philips Semiconductors Philippines
  • Controls Inter-Company invoice (Import / Export)
  • Monitor Booking / Pick-up and Terms of all shipments of Phillips.
  • Carriers’ choices, Routing, Consolidation, Standard Service Priority
  • Pre-alerts, Customs Clearance, Delivery / Payment terms, Rates and Billing.
  • Inquiries to Airlines documents handling unit (DHU) for arrival of cargo and documents.
  • Coordinates with consignees and brokers.
  • Attend to inquiries of prospective clients.
  • File Closing and Archiving
  • International Freight Forwarding Company

Finance and Accounting Department - Controller

05.2005 - 10.2006
  • Prepare, recommend and implement rules, regulations and procedures for proper functioning of the department.
  • Review of all incoming invoices from 3rd parties
  • Billing summary
  • Billing transmittal for customers with credit facilities
  • Check billing attachments for completeness before dispatch
  • Monitor receipt of billings by customers
  • Maintain record and monitor progress of invoice processing for identified accounts
  • Monitor maturity of invoices
  • Update Summary of Accounts

Concio’s Food Corporation / Concio Balut Industries
09.2001 - 05.2005
  • Company Overview: Manufacturer/Supplier/Distributor
  • Family Business:
  • Main product services:
  • Gourmet Bottled Balut (Fertilized Duck Eggs)
  • Andoy’s Best Duck Salted Egg
  • Bottled Olive Oil Sardines
  • Assigns, distributes and schedules all delivery.
  • Accounting and Bookkeeping
  • Manufacturer/Supplier/Distributor

Customer Service Officer

CONWARE, Incorporated
05.1997 - 07.2001
  • Company Overview: National Distribution Center of Colgate-Palmolive Philippines, Inc.
  • Ensure compliance with warehouse operations to establish KPI’s pertaining completeness and accurateness of deliveries, delivery lead time, replenishment of stocks, inventory accuracy and other client specific KPIs.
  • Ensures compliance with client and management reports.
  • Maintain close coordination with customers in identifying and resolving customer service issues.
  • Managed Sales Ordering of South Luzon Distribution, Metro Manila Distributions, Wholesalers, Metro Manila Top Accounts and Special Accounts that reached committed sales goals.
  • Process all Sales Orders Received through the System Application Products (SAP) and closely coordinate with the customers and with all key personnel in the customer service operations and to ensure the delivery of these orders on or before the customers desired delivery dates.
  • Also process submitted cash receipts in the SAP system.
  • Provide timely and accurate financial information for statutory and management purposes.
  • Institute effective accounting system.
  • Assigns, Distributes and Schedules all delivery requirements to third-party carriers.
  • Coordinate with these carriers to ensure that all shipments are delivered on the desired delivery dates.
  • Monitor performances of shipping carriers and develops and executes continuous improvement programs to improve customer service.
  • Report generation / preparation of daily Manufacturing Stocks Availability Reports (MSAR), to monitor the flow of each stock of the company and other contract manufacturers, to ensure the given committed Forecast Goals of each stock.
  • National Distribution Center of Colgate-Palmolive Philippines, Inc.

System Controller I

Colgate-Palmolive
05.1995 - 05.1997
  • Implemented Warehouse Space Utilization Report, a generated report which closely monitors incoming and outgoing stocks to determine space utilization capacity of each stock against given committed forecast goal to prevent overflowing and shortage of stocks’ inventory-FIFO.
  • Responsible for all documents which were processed through SAP such as Pro-forma Invoices, Credit Memos, Freight list, RSW and others.
  • Report generation/preparation for everyday and monthly reports which Warehouse Foreman and Warehouse Stock Controllers needs to maintain zero (0) variances and discrepancies in inventory.
  • Monitor and supervise every day incoming and outgoing stocks, against Daily Stock Availability Report.
  • Stock controllers stock card
  • Daily Pick list for dispatching
  • Stock transfer receipts (plant to plant and other contractors)
  • Stocks for ageing
  • Production Codes / Production Dates

Warehouse Controller

Colgate-Palmolive
01.1994 - 05.1995
  • Supervises the receiving, storage, transfer, shipping and inventory control for fast moving consumer goods.
  • Monitor performances of all Warehouse Stock Controllers and Warehousemen to maintain Zero (0) variances in such given stocks.
  • Performs monthly and year-end inventories.

Education

Bachelor of Science - Management Information System

Ateneo de Manila University
Philippines

Bachelor of Science - Computer Science

AMA Computer College (AMACC)
Philippines

Secondary Education -

Pateros Catholic School
Philippines

Primary Education -

Pateros Catholic School
Philippines

Skills

  • Knowledge of SEC and FINRA regulations
  • Client service expertise
  • Broker-dealer operations
  • Advisory account systems
  • Dynamic multi-tasking
  • Effective collaboration
  • Task prioritization and deadline management
  • Research and decision-making skills

Timeline

Wealth Management Client Associate

City National Bank
05.2024 - 02.2025

Assistant Vice President – Investment Relationship Officer

City National Securities
01.2024 - 05.2024

Investment Administrative Officer

City National Securities
08.2022 - 01.2024

Investment Operations Brokerage Officer

City National Securities
11.2019 - 08.2022

Investment Operations Securities Specialist – Trust Operations

City National Bank
08.2008 - 11.2019

Financial Services System Operations / Check Balancing / Fraud

Federal Reserve Bank of San Francisco
08.2007 - 07.2008

Customer Service Agent

Panalpina World Transport (Philippines) Inc.
10.2006 - 05.2007

Finance and Accounting Department - Controller

05.2005 - 10.2006

Concio’s Food Corporation / Concio Balut Industries
09.2001 - 05.2005

Customer Service Officer

CONWARE, Incorporated
05.1997 - 07.2001

System Controller I

Colgate-Palmolive
05.1995 - 05.1997

Warehouse Controller

Colgate-Palmolive
01.1994 - 05.1995

Bachelor of Science - Management Information System

Ateneo de Manila University

Bachelor of Science - Computer Science

AMA Computer College (AMACC)

Secondary Education -

Pateros Catholic School

Primary Education -

Pateros Catholic School

Similar Profiles

CREATE PROFILE