Ricardo Cruz Suarez
Orlando,Florida
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Welcoming Front Desk Associate with 2 and a half years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Extended Stay America
Maitland, FL
05.2019 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Maintained transaction security by verifying payment cards against identification.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Managed over 50 customer calls per day
Cashier
Burger King
Casselberry, FL
03.2019 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Increased sales by 10%
Janitor
LA Fitness
Orlando, FL
10.2018 - 03.2019
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Supervised supplies in inventory and submitted reorder requests.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Managed over 100 training equipment per day
Education
Associate of Arts - Criminal Justice
Seminole State College of Florida
Sanford, FL08.2022
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2019
Skills
- Nightly Audits
- Hospitality Service
- Common Area Maintenance
- Guest Message Transmission
- Incoming Mail Sorting
- Housekeeping Notification
- Account Balancing
- Checking Reservations
- Posting Charges
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Associate
Extended Stay America
05.2019 - Current
Cashier
Burger King
03.2019 - 05.2019
Janitor
LA Fitness
10.2018 - 03.2019
Associate of Arts - Criminal Justice
Seminole State College of Florida
High School Diploma -
Winter Springs High School
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