Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Ricardo De La Rosa

Gretna,LA

Summary

Dynamic leader with a proven track record at Sherwin-Williams, adept in territory sales and relationship building. Excelled in competitor research and client engagement, driving territory growth and exceeding sales targets. Leveraged sales presentations and network development skills to enhance customer satisfaction and achieve a significant increase in sales figures.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Sales Representative

Sherwin-Williams
New Orleans , LA
02.2017 - Current
  • Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
  • Developed and maintained relationships with industrial customers.
  • Performed cost analysis of products versus competitors' offerings.
  • Collaborated with new customers to give details about company offerings.
  • Advised customers on best practices for utilizing company products.
  • Developed long term relationships with customers to generate additional sales and guide problem resolution discussions.
  • Networked to build client base and promote products to new and existing clients.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Identified areas of improvement within the organization's processes related to sales activities.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Cross-sold additional products and services to purchasing customers.
  • Listened to customer needs to identify and recommend best products and services.
  • Conducted on-site visits to assess customer needs.
  • Negotiated and closed deals with minimal oversight.
  • Operated a variety of machinery and tools safely and efficiently.

Branch Manager

Sherwin-Williams
Harvey #7127, LA
04.2011 - 02.2017
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Grew business banking relationships through proactive outreach.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Maintained consistent growth in accounts and receivables.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Sold $91,110 in new business with 28 new charge accounts.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Exceeded prior year sales from $1.7 million to $2 million.
  • Developed or analyzed information to assess current or future financial status.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.

Store Manager

Sherwin-Williams
Houston #7063, TX
03.2009 - 03.2011
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Maintained accurate records of employee performance reviews.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Store Manager

Sherwin-Williams
Houston #7022, TX
09.2004 - 02.2009
  • Assessed operational efficiency of the store's departments.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored inventory levels and placed orders to restock shelves.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Managed daily banking activities such as deposits and withdrawals.
  • Exceeded prior year sales from $2.2 million to $2.6 million.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Ensured compliance with safety regulations and company policies.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Recruited, trained and supervised new employees.

Store Manager

Sherwin-Williams
Houston #7742, TX
04.1998 - 08.2004
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Exceeded prior year sales from $600,000 to $1.2 million.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Delegated work to staff, setting priorities and goals.

Operations Manager

Sherwin-Williams
New Orleans #7382, LA
09.1995 - 03.1998
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Addressed customer concerns with suitable solutions.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed routine maintenance and repair.

Inside Sales Associate FT

Sherwin-Williams
New Orleans #7375, LA
07.1993 - 08.1995
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained a clean & well organized warehouse with fully stock products.
  • Leveraged computer system to input customer orders and pricing information.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove company truck to deliver material to customers.

Inside Sales Associate PT

Sherwin Williams
Algiers #7051, LA
05.1990 - 06.1993
  • Operated register, handled cash and processed credit card transactions.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Reset store displays for special events and seasonal merchandise changes.
  • Greeted and assisted customers to foster positive experiences.

Education

High School Diploma -

West Jefferson High School
Harvey
05-1990

Skills

  • Sales closing
  • Competitor research
  • Sales consultation
  • Network development
  • Territory sales
  • Complex Problem-solving
  • Closing sales
  • Product management and pricing
  • Territory management
  • Client engagement
  • Sales presentations
  • Territory growth
  • Relationship management/building
  • Territory mapping
  • Upselling and cross selling
  • Customer needs assessment

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Team player of the year New Orleans District 2012
  • Two time Master Club winner 2001, 2012
  • New Account 100 Club
  • Two time President Club winner

Certification

  • NACE Level 1 December 2012

Timeline

Sales Representative

Sherwin-Williams
02.2017 - Current

Branch Manager

Sherwin-Williams
04.2011 - 02.2017

Store Manager

Sherwin-Williams
03.2009 - 03.2011

Store Manager

Sherwin-Williams
09.2004 - 02.2009

Store Manager

Sherwin-Williams
04.1998 - 08.2004

Operations Manager

Sherwin-Williams
09.1995 - 03.1998

Inside Sales Associate FT

Sherwin-Williams
07.1993 - 08.1995

Inside Sales Associate PT

Sherwin Williams
05.1990 - 06.1993

High School Diploma -

West Jefferson High School

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Ricardo De La Rosa