Ricardo De Luna
Owner/Operator
McAllen,Texas
Summary
Talented professional considered a forward-thinking leader and dedicated problem solver with success in tactical and strategic planning. Brings 40 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Highly responsive to company and client needs. Expert in event planning with success in controlling costs through strategic negotiations with vendors, suppliers, and venues. Committed to making client wishes come true.
Overview
33
33
years of professional experience
1
1
Language
Work History
Private
United States Marine Corps
12.1969 - 09.1971
- Honorable Discharge, Vietnam veteran
Tour Operator/Business Owner
Journey Charters & Tours
McAllen, TX
09.2014 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Office Manager
Valley Town Crier
McAllen, Texas
01.1998 - 05.2021
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized promotional events and interacted with community to increase sales volume.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
High School Diploma -
Mcallen High School
Mcallen, TXSkills
Relationship building
undefinedTimeline
Tour Operator/Business Owner
Journey Charters & Tours
09.2014 - Current
Office Manager
Valley Town Crier
01.1998 - 05.2021
High School Diploma -
Mcallen High School
Private
United States Marine Corps
12.1969 - 09.1971
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