Ricardo Diaz
White Plains
Summary
Dynamic Operations Manager with a proven track record at CrossCity AV, driving revenue growth and optimizing AV operations. Skilled in P&L analysis and vendor relations, I excel in project management and customer service, ensuring exceptional client satisfaction while leading high-performing teams. Bilingual communicator adept at navigating complex event logistics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
CrossCity AV
White Plains
01.2024 - Current
- Manage daily AV operations for 20+ events/month across corporate and live event settings.
- Prepare and analyze monthly Profit & Loss (P&L) statements, forecasting expenses and ensuring departmental adherence to budgetary targets.
- Lead warehouse operations including equipment inventory control, asset tracking, shipping/receiving, and maintenance scheduling.
- Lead a team of AV technicians, overseeing training, scheduling, and performance reviews.
- Oversee AV system upgrades and installations in boardrooms, event halls, and hybrid spaces.
- Maintained vendor relationships and negotiate service contracts to optimize operational costs.
Event Production Coordinator
Self-Employed
Westchester County
06.2013 - Current
- Design, direct, and operate all audio, video, and lighting programs.
- Coordinate logistics for the Audiovisual team and manipulate files to be presented.
- Create CAD drawings for the Event layout.
Director of Event Technology
Cross City AV
Westchester County
10.2019 - 01.2024
- Supervised and coordinated all event aspects from conception to execution.
- Managed overall operations, revenue, and profitability of assigned locations.
- Established strong relationships with hotel staff, executives, and vendors for optimal service.
- Ensured exceptional client satisfaction through effective communication and support.
- Trained employees on audio, visual, rigging, and lighting equipment.
- Maintained high standards of customer service across all interactions.
- Collaborated with neighboring locations to enhance event offerings.
- Optimized event processes to maximize efficiency and client satisfaction.
Director Of Event Technology
PSAV Event Technology
Stamford
06.2018 - 09.2019
- Increased annual Audio Visual gross income from 200k to 580k.
- Responsible for the day-to-day audiovisual operations while also working closely with the hotel management team to ensure the client's complete satisfaction.
- Frequently interact with clients during pre-planning, BEO meetings and onsite meetings as well as managed the audiovisual equipment and setup/install needed for client's event.
- Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, event services, and all vendors.
- Ensure all employees are properly trained in (audio, visual, rigging, lighting, ETC.)
Audio Visual Lead Technician
PSAV
White Plains
02.2017 - 06.2018
- Operated audiovisual equipment and assisted customers with audio or visual needs for live events.
- Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, event services, and all vendors.
- Maintained professional audio equipment of the property.
Audio Visual Specialist
Manhattanville College
Purchase
08.2014 - 01.2017
- Maintained the professional audio equipment of the college. Directed and operated audio for live events.
- Managed and conducted the installation of new audio equipment.
Set Designer and Construction
Scene shop Little Theater
08.2014 - 01.2017
- Built stage structures for theatrical performance.
- Maintained a safe and clean environment for crew and cast members.
Education
BA - Music Technology
Manhattanville College
Purchase, NY01.2017
Skills
- IT support and Google Suite
- Negotiation and marketing
- Event planning and management
- Customer service and relations
- Bilingual communication
- Project management and leadership
- AV operations management
- P&L analysis and vendor relations
- Event logistics coordination
- Conflict resolution
- Staff hiring
Certification
- First Aid Certification
- CPR Certification
- Dante Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Operations Manager
CrossCity AV
01.2024 - Current
Director of Event Technology
Cross City AV
10.2019 - 01.2024
Director Of Event Technology
PSAV Event Technology
06.2018 - 09.2019
Audio Visual Lead Technician
PSAV
02.2017 - 06.2018
Audio Visual Specialist
Manhattanville College
08.2014 - 01.2017
Set Designer and Construction
Scene shop Little Theater
08.2014 - 01.2017
Event Production Coordinator
Self-Employed
06.2013 - Current
BA - Music Technology
Manhattanville College
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