Ricardo Diaz
Beachwood
Summary
Experienced operations manager and skilled leader with 5 years of experience. Leveraged exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional, adept at developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Enterprise Holdings LLC
06.2022 - Current
- Developed and implemented strategies to maximize customer satisfaction.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
Fine Dining Server
McCormick And Schmitt
01.2020 - 06.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales revenue
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Server and Bartender
Red Lobster
12.2015 - 12.2019
- Kept register accurate through correct billing, payment processing and cash management practices
- Managed zero % in losses when assigned to register
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Received 'Top Three' in sales revenue 31 months of 48 eligible
Education
Bachelor of Science - Business Management, Management
Stockton University
Absecon, NJ08.2020
Skills
- Financial manager
- Written and interpersonal communication
- Sales Expertise
- Regulatory compliance
- Business process optimization
- Policy implementation
- Logistics management
Timeline
Manager of Operations
Enterprise Holdings LLC
06.2022 - Current
Fine Dining Server
McCormick And Schmitt
01.2020 - 06.2022
Server and Bartender
Red Lobster
12.2015 - 12.2019
Bachelor of Science - Business Management, Management
Stockton University
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