Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Ricardo Diaz De Sandi

El Paso,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience

Work History

IT Technical Support Intern

F20Nsite
El Paso, TX
05.2024 - Current
  • Tested application compatibility with various operating systems prior to installation on client machines.
  • Implemented security measures such as encryption algorithms in order protect sensitive image data from unauthorized access.
  • Tested new hardware configurations prior to deployment in order to ensure optimal performance.
  • Maintained the imaging database and ensured accuracy of information.

Customer Service Representative

DISH
El Paso, TX
10.2023 - 05.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

IT Support Specialist

Global Technology Solutions
El Paso, TX
12.2022 - 08.2023
  • Created user accounts and configured settings in Active Directory.
  • Installed software applications as requested by customers.
  • Diagnosed system malfunctions and provided troubleshooting assistance.
  • Trained new employees on the use of computer systems and programs.
  • Performed regular maintenance checks on computer hardware components.
  • Implemented security measures to protect data from unauthorized access.
  • Maintained an inventory of all IT equipment in the organization.
  • Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
  • Removed and replaced old hardware during routine upgrades and system repairs.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Adhered to internal IT policies on user credentialing to support access management of digital assets.

IT Intern

EPCC
El Paso, TX
01.2021 - 12.2022
  • Performed troubleshooting on various software applications and systems.
  • Provided technical support to users with a variety of questions related to computer systems, software and hardware.
  • Created detailed reports on system performance metrics for senior management review.
  • Maintained accurate records of equipment maintenance, repairs and calibrations.
  • Performed preventative maintenance on all machinery, including lubrication and cleaning.
  • Troubleshot mechanical problems with specialized tools and performed necessary repairs.
  • Conducted regular inspections on all machineries prior to start-up operations.
  • Communicated effectively with other members of the team regarding progress updates or changes in procedure.

Cook

HMSHost
El Paso, TX
04.2010 - 05.2021
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Kept records related to costs, production quantities, menu changes.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Education

Associate of Applied Science -

EPCC
El Paso
12-2022

Skills

  • Paperwork Processing
  • Appointment Scheduling
  • Account updating
  • Information Security
  • Inbound and Outbound Calling
  • Complaint resolution
  • Product Knowledge
  • Data Entry
  • Quality Control
  • Microsoft Office expertise
  • Spreadsheets
  • Active Listening
  • Credit card payment processing
  • Positive and professional
  • Computer Proficiency
  • Grammar
  • Call Center Operations

Affiliations

  • I enjoy cooking, going to the gym and playing games to relax. My free time is very valuable to me. I work well, learn well, and rest well. I also enjoy travelling about once or twice a year.

Languages

Spanish
Professional

Timeline

IT Technical Support Intern

F20Nsite
05.2024 - Current

Customer Service Representative

DISH
10.2023 - 05.2024

IT Support Specialist

Global Technology Solutions
12.2022 - 08.2023

IT Intern

EPCC
01.2021 - 12.2022

Cook

HMSHost
04.2010 - 05.2021

Associate of Applied Science -

EPCC

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Ricardo Diaz De Sandi