Ricardo Dixon
The Bronx,NY
Summary
Dependable and motivated professional with experience in customer service, retail, and team leadership. Skilled at maintaining safe and organized environments, resolving conflicts, and providing excellent service. Strong attention to detail, effective communication, and the ability to adapt quickly to new challenges. Committed to contributing to team and organizational success
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
wendys
Bronxville, New York
09.2022 - Current
- Collaborated with team members to ensure timely food preparation.
- Handled customer complaints and resolved issues professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
Customer Service & Loss Prevention Associate
7-11 Store
The Bronx, New York
08.2023 - 11.2024
- Monitored store premises to identify and prevent theft incidents.
- Maintained a positive store environment through effective communication with customers.
- Identified potential shoplifters and alerted management.
- Maintained records of all incidents related to loss prevention.
- Assessed risks associated with new products being introduced into the store environment.
- Interacted with law enforcement personnel as needed regarding any incidents that occurred on-site.
Education
Bachelor of Arts - Social Work
Leehman College
Bronx , NY08-2022
High School Diploma -
Bronx Aerospace High School
Bronx , NY06-2022
Skills
- Effective communication
- Customer service
- Problem solving
- Team collaboration
- Conflict resolution
- Reliability and integrity
- Adaptability and quick learning
- Pressure management
Certification
- 8-Hour & 16-Hour Security Guard Training – NYS Division of Licensing Services
- Valid NYS Security Guard License
Accomplishments
- Sportsmanship Award for leadership and teamwork
- Social Work Academic Excellence Award for outstanding performance in social work studies.
- 2nd team all conference basketball player
Timeline
Customer Service & Loss Prevention Associate
7-11 Store
08.2023 - 11.2024
Sales Associate
wendys
09.2022 - Current
Bachelor of Arts - Social Work
Leehman College
High School Diploma -
Bronx Aerospace High School
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