Ricardo Estrada
Houston,Tx
Summary
Accomplished leader with 10 years of experience as store facilitator, seeking a challenging opportunity where I can utilize my skills, expand my career and enhance my knowledge.
Adapted to other fields and grasp on to a new challenges for growth. Seeked a new challenge into the automotive business for better opportunity and mastered the basics of the service department.
Overview
14
14
years of professional experience
Work History
Service Advisor
Bayway
03.2025 - 09.2025
- Maintained accurate records of services performed, ensuring compliance with company standards.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Stayed up to date with Dealer FX, Xtime, CDK, and WiAdvisor on expertise and technical knowledge for better customer satisfaction.
Service Advisor
Southfork
01.2024 - 03.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments and managed the scheduling of repairs and maintenance work.
- Assisted in developing service strategies to enhance customer satisfaction and retention rates.
- Collaborated with technicians to streamline workflows, improving overall service efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Worked with Xtime, Dealer Connect, and CDK to align correct documents for customers as well as to meet company standards.
Contractor
Pro Painting Industries
12.2022 - 12.2023
- Managed project timelines to ensure timely delivery of construction goals.
- Collaborated with subcontractors to enhance workflow efficiency and communication.
- Developed comprehensive project plans aligning resources and budget constraints.
- Coordinated procurement of materials, optimizing costs and minimizing delays.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Established long-term relationships with clients, resulting in increased repeat business.
Service advisor/service manager
Mac Haik CDJR at Houston
10.2021 - 12.2022
- Greeted and welcomed every customer that drove into the service drive
- Listened to the concerns they had regarding their vehicle and made sure to chat down every detail
- Assigned to proper skill level for the right technician to inspect and diagnose
- Followed up with customer constantly to make sure they were aware of what was going on with their vehicle and the steps we were taking to get proper diagnose
- Touched base with customer on what the vehicle needed and how it would get fixed
- Obtained warranty approvals, insurance claims, inspectors scheduled, and finally book every ticket and get it closed out properly to have it removed from your advisor screen.
- Built advisor schedules as well as technician group rotations for Saturday business.
- Ensured processes were implemented by advisors to ensure hospitality and personal relationships were experienced by every single customer.
- Followed up with insurances and warranties on payments for every RO that needed a specific payment.
- Made sure customer satisfaction was A+ standards every day with every single customer.
- Ensured to set up a positive environment for every employee to make it more than just a job or responsibility and have that reflect with our customer.
- Followed up with customers daily about their experience, making sure they were satisfied to ensure CSI was met every month.
Service advisor
Joe Myers Ford at Houston
02.2021 - 10.2021
- Greeted and welcomed every customer that drove into the service drive
- Listened to the concerns they had regarding their vehicle and made sure to chat down every detail
- Assigned to proper skill level for the right technician to inspect and diagnose
- Followed up with customer constantly to make sure they were aware of what was going on with their vehicle and the steps we were taking to get proper diagnose
- Touched base with customer on what the vehicle needed and how it would get fixed
- Obtained warranty approvals, insurance claims, inspectors scheduled, and finally book every ticket and get it closed out properly to have it removed from your advisor screen.
Manager in Charge/Store Operations Manager
H-E-B Grocery Store
06.2015 - 09.2020
- Grand opened a new store measuring 107,000 sq ft, managing the facility piece before the store opened as well as during grand opening.
- Accountable for total store operations from expenses, to staffing, labor, and budgeting.
- Closing manager, making sure the store was in great conditions at A plus standards.
- Put together a new team from the hiring process, managed budget, as well as implement a process to save hours in total store, improve department conditions, and provide greater customer service.
- Responsible for sub departments, managing schedules week to week, revising orders for upcoming holidays ahead of time, as well as overriding weekly ordering if necessary.
- Managed the SEL (Store Expense Listings) on period to period basis making sure we stayed within budget.
- Staying on top of store cleanliness as well as providing partners (Employees) the necessary tools to perform their job.
Manager In Charge training
HEB Grocery at Houston
01.2015 - 06.2015
- Owned the supply order for the entire store.
- Conducted store walks in each department ensuring they meet the standards.
- Put a Safety program in place and worked along with Risk Solutions to create a safe environment for our fellow employees and customers.
- Learned different processes to implement in store operations in order to run a successful operation.
- MIC-Training
HEB/M1 Tienda Department Rotation Responsibilities
HEB Grocery at Houston
04.2011 - 12.2014
- Grocery Lead January 2014-December 2014
- Performed orders for key items specially during the Holiday season.
- Managed the sales floor as the partner on duty daily.
- Kept up with the warehouse SOP's daily as part of the WGO program.
- Assistant Service Manager May 2012 - December 2013
- Worked very close with the Service Director on effective ways to run an effective Service Department.
- Responsible for ordering bags and making sure we hit our budget every period.
- Coaching over 100 partners around customer service expectations, bagging techniques and cash handling on the front end.
- Cashier January 2012-May 2012
- Providing fast and friendly customer service
- Processing and checking out customer efficiently
- Produce Clerk April 2011-December 2011
- Taking ownership of the department during my shift, especially when closing.
- Going above and beyond to make sure our customers had a great shopping experience in the produce department.
- Ensure there was no product on the floor to prevent slip and falls.
Education
Honor Student - undefined
Sam Houston MSTC Center High School
Major - Business Management
University of Houston
Skills
- Safety Manager
- Staff Development and Training
- Team Building and Management
- Store Facilitator
- Coaching and Developing
- Store Operations Role
- Sub Department Manager
- Business Innovation
- Total Store Manager in Charge
- Outlook
- Partner Net
- Power Point
- Excel
- Word
- HEB Applications
Timeline
Service Advisor
Bayway
03.2025 - 09.2025
Service Advisor
Southfork
01.2024 - 03.2025
Contractor
Pro Painting Industries
12.2022 - 12.2023
Service advisor/service manager
Mac Haik CDJR at Houston
10.2021 - 12.2022
Service advisor
Joe Myers Ford at Houston
02.2021 - 10.2021
Manager in Charge/Store Operations Manager
H-E-B Grocery Store
06.2015 - 09.2020
Manager In Charge training
HEB Grocery at Houston
01.2015 - 06.2015
HEB/M1 Tienda Department Rotation Responsibilities
HEB Grocery at Houston
04.2011 - 12.2014
Honor Student - undefined
Sam Houston MSTC Center High School
Major - Business Management
University of Houston
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