Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ricardo E. Torres

Kearny,NJ

Summary

Dynamic professional with a proven track record at ChemTec Pest Control, excelling in customer relationship management and safety compliance. Spearheaded initiatives that increased upsell opportunities by 25%, showcasing exceptional project management and negotiation skills. Adept at fostering customer loyalty and ensuring service excellence through effective staff training and account oversight.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Field Technician/Management Trainee

Rentokil
Fairfield, NJ
01.2021 - Current
  • Supported payroll processing tasks.
  • Utilized designated routes for efficient servicing of several cities and regions.
  • Demonstrated flexibility working in varied settings with challenging weather conditions.
  • Conducted interviews collaboratively with senior management.
  • Collaborated on development of guides for company protocol documentation.
  • Maintained detailed records pertaining to accounts, materials used, and policies, including FDA restrictions.
  • Ability to use required personal protective equipment.
  • Adjusted seamlessly to newly implemented procedures.
  • Performed safe handling of chemicals adhering to strict standards and regulations.
  • Implemented onboarding programs to educate new hires on workplace policies.
  • Inspect facilities for deficiencies that could lead to pest-related activity or from existing pest activity.
  • Participate in ongoing educational training sessions to maintain certifications.
  • Develop enduring connections with customers regularly in both business and home contexts.
  • Adhered to specified time windows for all appointments.
  • Ensured accurate processing of routes and orders using company platforms.
  • Performed regular maintenance on equipment and machinery to ensure optimal performance.
  • Conducted successful road service for remote breakdowns and verified safe and operational return of company's equipment.
  • Developed processes for efficient troubleshooting of customer issues in the field.
  • Identified potential risks associated with job tasks and implemented measures to mitigate those risks.
  • Responded quickly to customer complaints and inquiries concerning products or services rendered.
  • Conducted periodic inspections of work sites to ensure proper functioning of equipment and systems.

Account Manager – Residential / Commercial

ChemTec Pest Control
Saddle Brook, NJ
01.2013 - 01.2020
  • Manage a portfolio of 100+ commercial and residential accounts, providing pest control services tailored to each client’s needs
  • Educate clients on pest prevention techniques and seasonal risks, increasing upsell opportunities by 25%
  • Coordinate regular service visits, ensuring optimal scheduling and timely delivery of pest control solutions
  • Respond to customer concerns and resolve complaints quickly, maintaining a 95% customer satisfaction rate
  • Negotiate and renew service contracts, driving 20% year-over-year revenue growth for the territory
  • Maintain up-to-date knowledge of industry regulations, ensuring services comply with all local and federal guidelines
  • Collaborate with the technical team to address specialized service requests and ensure high service standards
  • Manage and Train all new hires on department of Environmental protocols and safety guidelines

Cable Technician

Integrated Tech Group
Hillburn, NY
01.2012 - 01.2013
  • Managed over 200 client accounts for both residential and commercial cable services, ensuring customer satisfaction and retention
  • Troubleshot and resolved technical issues related to cable and internet services, reducing service downtime by 15%
  • Developed customized service packages for clients, resulting in a 30% increase in upsells and service upgrades
  • Acted as the main point of contact for contract renewals, achieving an 85% retention rate among clients
  • Coordinated with field technicians and customer support teams to ensure smooth service installation and troubleshooting

Education

High School Diploma -

Barringer High School
Newark, NJ
06-2009

Skills

  • Employee training
  • Safety compliance
  • Equipment maintenance
  • Chemical handling
  • Contract negotiation
  • Time management
  • Project management
  • Customer relationship management
  • Customer service
  • Field operations management
  • Payment collecting
  • Account servicing
  • Account oversight
  • Sales negotiations
  • New account creation
  • Customer needs assessment
  • Staff management
  • Complaint management
  • Schedule management
  • Account management

Certification

Certified by OSHA & Department of Environmental Protection for CORE, 13, 7A & 8B License

Entotherm Certified

Languages

English
Full Professional
Spanish
Professional

Timeline

Lead Field Technician/Management Trainee

Rentokil
01.2021 - Current

Account Manager – Residential / Commercial

ChemTec Pest Control
01.2013 - 01.2020

Cable Technician

Integrated Tech Group
01.2012 - 01.2013

High School Diploma -

Barringer High School

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Ricardo E. Torres