Overview
Work History
Education
References
Timeline
Generic

Ricardo Ferrer

21531 Pioneer Blvd Lakewood,CA

Overview

17
17
years of professional experience

Work History

Assistant General Manager

Residence Inn by Marriott LAX
06.2021 - Current
  • Assist the GM with the development, implementation, and monitoring of capital and operational budgets for the hotel, which support the overall objectives of the company
  • Work with the Finance Department on the identification of variances and communication to ownership on the hotel's financial condition
  • Enforce hotel standards, policies, and procedures are in place within the hotel departments in compliance with Marriott Brand Standards
  • Manage all operational managers to success on daily, weekly, monthly, and annual action plans relative to property business plan and financial goals
  • Ensure compliance of brand standard operating procedures and policies with Hilton Brand Standards
  • Plan, organize, facilitate, and participate in various hotel activities such as Community Service and department meetings
  • Maintain and develop associate performance, particularly operational managers, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards
  • Manage service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Help all departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense management
  • Report accurate statistical and financial information and ensure that all accounts handled at the front office balance daily
  • Prepare and assist the accounting department in accurately processing accounts receivable and expenses.
  • Motivated and led team members to work together to achieve GSS target goal.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Collaborate with the general manager in preparations for the Marriott QA Hotel inspection.

Director of Operations

Double Tree by Hilton Los Angeles/Rosemead
04.2007 - 06.2021
  • Enforce Hilton Standards, policies, and procedures that are in place within the hotel departments
  • Ensure compliance Hilton Brand, federal, state, and local laws regarding health, safety, and alcohol services
  • Supervise and perform as the hotel manager on duty in the absence of department heads
  • Perform clerical task related to front office, telephone, reservations, and night audit and transportation functions
  • Report accurate statistical and financial information and ensure that all accounts handled at the front office balance daily
  • Prepare and assist the accounting department in accurately processing accounts receivable
  • Responsible and manage all hotels guest services activities including the front desk, reservations, night audit and guest transportation
  • Assure the maintenance of accurate, complete, and thorough departmental files on topics such as vendors, equipment, supplies, forms, in accordance with company standards
  • Assure the maintenance of data relevant to forecasting hotel revenue and departmental expenses
  • Direct the revenue maximization activities of the front desk and reservations to achieve the maximum potential room revenue each day
  • Collaborated with other department is preparation for the Hilton QA.
  • Responsible in hiring, orient, train and supervise capable employees in the position of guest service agent, night auditor, reservations agent, and van driver
  • Report accurate statistics on hotel revenues to management in the format and frequency required by the general manager.

Education

B.S. in Hotel and Restaurant Administration -

University of the Philippines Diliman Quezon City Philippines
03.1994

References

Reference upon Request

Timeline

Assistant General Manager

Residence Inn by Marriott LAX
06.2021 - Current

Director of Operations

Double Tree by Hilton Los Angeles/Rosemead
04.2007 - 06.2021

B.S. in Hotel and Restaurant Administration -

University of the Philippines Diliman Quezon City Philippines

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Ricardo Ferrer