Ricardo Flores
Laredo,TX
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Whataburger
Laredo, TX
08.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Proficient with both storage orders and receiving operations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Dispatcher
Transporte Guajardo
Anahuac, Nuevo Leon
05.2024 - 08.2024
- Updated records of driver locations, delays, and cancellations.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
Education
Bachelor Degree in Accounting - Business Accounting
Texas A&M International University
Laredo, TX05-2027
High School Diploma -
United High School
Laredo, TX05-2023
Skills
- Verbal and written communication
- Customer Relations
- Communication Equipment Operation
- Schedule Coordination
- Training new hires
- Problem solving
- Team Leadership
Certification
- Microsoft Word Certification.
- Microsoft Excel Certification.
- Microsoft Power Point Certification.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Dispatcher
Transporte Guajardo
05.2024 - 08.2024
Manager
Whataburger
08.2022 - Current
Bachelor Degree in Accounting - Business Accounting
Texas A&M International University
High School Diploma -
United High School
Similar Profiles
Jose SalazarJose Salazar
Operating Partner at WhataburgerOperating Partner at Whataburger
Damien VestDamien Vest
Team Member at WhataburgerTeam Member at Whataburger
Rivit DuBoiseRivit DuBoise
Crew Trainer at WhataburgerCrew Trainer at Whataburger
Jonathan HarjoJonathan Harjo
Team Member at WhataburgerTeam Member at Whataburger
Juanita S. DavilaJuanita S. Davila
Border Patrol Processing Coordinator at US Customs and Border PatrolBorder Patrol Processing Coordinator at US Customs and Border Patrol