Ricardo Galan Perez
West Palm Beach,FL
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home Remodeling Services/Owner
Smart Handyman Services LLC
01.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Design and remodeling houses for customer 100% satisfaction.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Quality Control Inspector
Elbit Systems Of America
03.2018 - 06.2018
- Inspected 100 % incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance, and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Utilized quality control software to track and analyze product data.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Evaluated components and final products against quality standards and manufacturing specifications.
Quality Control Inspector
Associated Aircraft Manufactured & Sales Llc
11.2015 - 03.2018
- Inspected 100% incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance, and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Working on preparing FAIR and PLT for Government Contracts and dealing with DCMA and Boeing Inspector
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Provided feedback to production team regarding product quality.
Quality Control Inspector
Gunderlin LTD
12.2014 - 11.2015
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Inspecting elevator design and Capabilities by Costumers requirements
- Creating FAIR inspection
- Followed standard operating procedures for inspections and tests.
- Sampled products to verify compliance with standards
DirecTV Technician
MasTec
02.2012 - 04.2014
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Set up and installation of new DirecTV service, including installation of satellite dishes on rooftops using ladders and tools to appropriately mount the satellite dishes.
- Performed troubleshooting for customers having difficulty with existing DirecTV systems
- Inspected equipment to identify areas of wear or causes of malfunctions.
Machine Shop Manager/Owner
Metcraft Machine LlC
11.2008 - 12.2011
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Machine Shop Manager
Tru-precision Inc
08.2007 - 10.2008
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Creating and upgrading program with master cam Software
- keep and development a quality system by AS9100
CNC Machine Operator
Perfekta Aerospace
03.2006 - 08.2007
- Properly loaded and unloaded materials in and out of machines.
- Inspected finished parts by checking for defects to meet quality standards.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Maintained tight tolerances with design specifications.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
Hotel Front Desk Supervisor
Hotel Melia Cayo Guillermo
04.2001 - 02.2006
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Created and managed accurate occupancy forecasts and budgets.
- Evaluated and promptly resolved lodging facility operational issues.
Hotel Front Desk Manager
Melia Cayo Coco
03.1998 - 03.2001
- Completed late check-ins and directed guests to rooms and facilities.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Created and managed accurate occupancy forecasts and budgets.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 250-room hotel with staff of 12 employees.
Education
No Degree - Satellite Technician Installation
Mastec
West Palm Beach, FL02.2012
Associate of Applied Science - Computer Technology And Network Administration
Wichita Technical Institute
Wichita, KS12.2010
No Degree - Internal Auditor Training ISO 9001:2000 / AS9100
ISO Training
Wichita, KS04.2009
Associate of Applied Science - Recepcion Hotelera
Escuela De Hoteleria Y Turismo Formatur
Ciego De Avila, Cuba03.1998
Skills
- Small Business Operations
- Employee Development
- Experience scheduling and performing quality audits
- Business Administration
- Experience implementing ISO 9001:2000 / AS9100 Quality Management System
- Guest Satisfaction
- Hospitality Management
- Hardware Installation
- Technical Support
- Network Maintenance
- System Optimization
- Technical Troubleshooting
Business Management
Certification
- A+, CompTIA - 2010
- Network+, CompTIA -2010
- Security+, CompTIA -2010
- Server 2008, CompTIA -2010
- Windows 7, CompTIA -2010
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Home Remodeling Services/Owner
Smart Handyman Services LLC
01.2019 - Current
Quality Control Inspector
Elbit Systems Of America
03.2018 - 06.2018
Quality Control Inspector
Associated Aircraft Manufactured & Sales Llc
11.2015 - 03.2018
Quality Control Inspector
Gunderlin LTD
12.2014 - 11.2015
DirecTV Technician
MasTec
02.2012 - 04.2014
Machine Shop Manager/Owner
Metcraft Machine LlC
11.2008 - 12.2011
Machine Shop Manager
Tru-precision Inc
08.2007 - 10.2008
CNC Machine Operator
Perfekta Aerospace
03.2006 - 08.2007
Hotel Front Desk Supervisor
Hotel Melia Cayo Guillermo
04.2001 - 02.2006
Hotel Front Desk Manager
Melia Cayo Coco
03.1998 - 03.2001
No Degree - Satellite Technician Installation
Mastec
Associate of Applied Science - Computer Technology And Network Administration
Wichita Technical Institute
No Degree - Internal Auditor Training ISO 9001:2000 / AS9100
ISO Training
Associate of Applied Science - Recepcion Hotelera
Escuela De Hoteleria Y Turismo Formatur
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