Ricardo Galindo Torres
North Bergen,NJ
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Assembler Solderer
Kulite Semiconductor Products
01.2025 - 11.2025
- Assembled semiconductor devices using precision tools and equipment.
- Conducted quality inspections to ensure adherence to specifications and standards.
- Collaborated with team members to optimize assembly processes and workflows.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Followed outlined specifications to implement assembly plans.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
Food Runner
Fleming's Prime Steakhouse & Wine Bar
10.2024 - 09.2025
- Delivered food promptly and professionally to enhance guest experience.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Maintained cleanliness and organization of dining area for optimal service flow.
- Assisted servers with order accuracy and timely delivery to improve efficiency.
Server
Viva Margarita
06.2024 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Representative
BetMGM
11.2020 - 06.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
Viva Margarita
11.2019 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Outback Steakhouse
03.2018 - 06.2019
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Executed quality assurance practices to ensure positive customer dining experiences.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner, and made sure my coworkers did the same at the end of the night.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Busboy/Food Runner
The Chart House
02.2016 - 03.2018
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
- Maintained clean dining room, lobby and service areas at all times.
- Trained and mentored newly hired employees so they better understood the process flow and safety procedures.
- Delivered food items to tables ensuring each restaurant patron received the correct order.
Server
Applebee's
02.2015 - 01.2016
- Executed quality assurance practices to ensure positive customer dining experiences.
- Delivered quality service by providing a warm and welcoming environment.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Bussed and reset tables and kept dining room and work areas clean.
- Ensured all food was prepared on-time and according to specifications.
Education
GED -
Memorial High School
West New York, NJ2013
Skills
- Teamwork and collaboration
- Food serving
- Quick learner
- Hospitality expertise
- Outgoing and energetic
- Service industry background
- Exceptional customer service
- Hospitality service expertise
- Cleanliness standards
Languages
Spanish
Timeline
Assembler Solderer
Kulite Semiconductor Products
01.2025 - 11.2025
Food Runner
Fleming's Prime Steakhouse & Wine Bar
10.2024 - 09.2025
Server
Viva Margarita
06.2024 - 10.2024
Customer Service Representative
BetMGM
11.2020 - 06.2024
Server
Viva Margarita
11.2019 - 11.2020
Server
Outback Steakhouse
03.2018 - 06.2019
Busboy/Food Runner
The Chart House
02.2016 - 03.2018
Server
Applebee's
02.2015 - 01.2016
GED -
Memorial High School