Ricardo Garcia
St. Cloud,FL
Overview
7
7
years of professional experience
Work History
Assistant Store Leader
ABC Fine Wine and Spirits
Orlando, Florida
01.2020 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Increased sales by optimizing in-store promotional strategies.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Resolved customer complaints in a professional manner.
- Described merchandise and explained use, operation and care.
- Reviewed merchandise displays regularly to ensure proper placement of products according to company standards.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Recommended, selected and located merchandise based on customer desires.
Key Holder
The Winey Wench
Orlando, Florida
08.2018 - 01.2020
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Cleaned shelves, counters and tables to maintain organized store.
- Suggested ideas for improving store operations and increasing profits.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Ticketed, arranged and displayed merchandise to promote sales.
Assistant Store Leader
Family Dollar
Orlando, Florida
02.2017 - 08.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Received store deliveries and transported items to correct facility locations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Harmony High School
St. Cloud, FL01-2014
Skills
- Employee Management
- Sales Coaching
- Team Development
- Policy Execution
- Store Merchandising
- Customer Service
- Multitasking and Organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Store Leader
ABC Fine Wine and Spirits
01.2020 - Current
Key Holder
The Winey Wench
08.2018 - 01.2020
Assistant Store Leader
Family Dollar
02.2017 - 08.2018
High School Diploma -
Harmony High School
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