Ricardo Gardiner
625 Fairfield Ave, Apt 102, Bridgeport
Summary
Dynamic professional with a proven track record at M&T Bank, enhancing customer satisfaction and fostering long-term relationships. Skilled in complaint resolution and proficient in Microsoft Office, I excel in multitasking and quality assurance, significantly boosting sales revenue and service quality. Demonstrates strong customer support and collaborative abilities, ensuring seamless service delivery.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
M&T Bank
10.2022 - 02.2025
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Customer Service Sales Representative
The Home Depot Inc
06.2020 - 10.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Server
Arcoiri Restaurant
08.2019 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
University of Technology
Mandeville, Jamaica, WI06-2015
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Microsoft Office Proficient
Timeline
Senior Customer Service Representative
M&T Bank
10.2022 - 02.2025
Customer Service Sales Representative
The Home Depot Inc
06.2020 - 10.2022
Server
Arcoiri Restaurant
08.2019 - 05.2020
High School Diploma -
University of Technology
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