Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Gardiner

625 Fairfield Ave, Apt 102, Bridgeport

Summary

Dynamic professional with a proven track record at M&T Bank, enhancing customer satisfaction and fostering long-term relationships. Skilled in complaint resolution and proficient in Microsoft Office, I excel in multitasking and quality assurance, significantly boosting sales revenue and service quality. Demonstrates strong customer support and collaborative abilities, ensuring seamless service delivery.

Overview

6
6
years of professional experience

Work History

Senior Customer Service Representative

M&T Bank
Bridgeport, CT
10.2022 - 02.2025
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

Customer Service Sales Representative

The Home Depot Inc
Stratford, CT
06.2020 - 10.2022
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Server

Arcoiri Restaurant
Bridgeport, CT
08.2019 - 05.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

University of Technology
Mandeville, Jamaica, WI
06-2015

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing
  • Microsoft Office Proficient

Timeline

Senior Customer Service Representative

M&T Bank
10.2022 - 02.2025

Customer Service Sales Representative

The Home Depot Inc
06.2020 - 10.2022

Server

Arcoiri Restaurant
08.2019 - 05.2020

High School Diploma -

University of Technology
Ricardo Gardiner