Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Skilled at dealing with the general public and handling high-stress situations and emotionally disturbed persons, including committed to serving and helping protect others by using sound judgment in difficult and intense situations. While serving in the US Army I served two tours one in Cob Barsah, Iraq and the other in Fob Lighting/BAF, Afghanistan. Certified graduate of the Warriors Leaders Course (WLC) and in Small Group Leadership (SGL). Certified Hazardous Material Handler provided competent and error-free service to Army units for over 5 years. Trained and proficient in dealing with the public via social media and Windows Office, Excel, XP and Vista.
Hi, I’m
Ricardo Gibbs
Miami,FL
Summary
Overview
16
years of professional experience
Work History
Amazon
Area Manger
04.2022 - Current
Job overview
- Transformed underperforming teams into productive, profitable teams.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Supervised 2 location managers and managed 7 assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Held meetings with director to identify techniques to overcome sales obstacles.
Bell South Telephone
Wire Technician
01.2016 - 04.2022
Job overview
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Researched and recommended network and data communications hardware and software.
- Installed and configured new devices and system components.
- Performed preventive maintenance of telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
Comcast
Technician
08.2014 - 01.2015
Job overview
- Performed reconnects, requested and non-pay disconnects, and changes of service, while adhering to: Comcast procedures and safe work practices,
- NEC and NESC requirements, and local ordinances in order to provide (or remove) services to the customer
- Pre-wires single dwelling units and multiple dwelling units (MDUs) in order to provide ready hook-up capabilities at the time of moving in
- Communicated with customers in a clear and straightforward manner
- Wrote and revised maintenance procedures.
- Properly operates and maintains installation tools and equipment
- Applies knowledge and skills of training on the job in order to prepare for transition to the next level and performs other duties as requested by Supervisor in order to achieve departmental goals and objectives
- Ability to use basic cable installation tools and hand tools and perform jobs from high places (on poles and roofs,) including climbing poles with proper equipment (safety belt, strap, climbers,) ladders, and bucket trucks (18 to 20 feet,) as determined by the system’s requirements
- Reads general system layouts from blueprints, basic knowledge of mathematics, cable television products and services.
US Army
Squad Leader
01.2009 - 12.2014
Job overview
- Served as custodian of classified documents
- Operated and maintained communications equipment
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills
- Expert in tactical and technical guidance
- Communicated urgent orders and directions effectively to team of [18] personnel
- Operated and maintained equipment worth $[2 million dollars] in Bagram
- Afghanistan Supervised improvisatory construction projects
- Led and trained (18) personnel to becoming trustworthy and fully mission/job ready diesel mechanics
- Tracked personnel and supplies within the company
- Planned and briefed personnel on missions.
Patrolmen City, City Of Bunnell
Police Officer
08.2007 - 10.2008
Job overview
- Issued warnings and citations for traffic violations
- Conducted thorough investigations of serious injury and fatality traffic accidents
- Investigated and reported crimes, accidents, offenses and damage to property
- Conducted preliminary investigations at the scenes of major crimes
- Secured crime scenes, gathered evidence and questioned witnesses
- Apprehended offenders and conducted interviews and interrogations
- Assisted in special investigations and crime prevention programs
- Responded immediately to calls involving automobile accidents and criminal activity
- Talked regularly with citizens to establish rapport and become a familiar presence in the area
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
Education
Florida Technical CollegeOrlando, FL
Bachelor of Science from Network And System Administration
03.2022
University Overview
Daytona State/Police Academy
Associate of Science from Criminal Justice
2007
University Overview
Miami Jackson Sr. Highschool
High School Diploma from Networking
2005
University Overview
Skills
- Suicide prevention training First Aid certified
- Calm in emergency situations Troubleshooting
- Crime prevention expertise Quick learner/Motivator
- Culturally-sensitive Willing to follow
- Proficient and well diverse in all Windows Office, Excel, XP and Social Media ie Faceboook, VistaTwitter, Instagram, and etc Report writing
- Supply Chain Management
- Engineering Principles
- Graphic Design
- Project Management
Websites
Accomplishments
Accomplishments
- Graduated from the police academy 2007
- Awarded the Overseas Service Ribbon in 2010 and 2012
- Army Commendation Medal Ribbon
- Army Meritorious Unit Citation
- Army Superior Unit Award 2010
- Army Good Conduct Medal Ribbon 2011
- National Defense Service Medal Ribbon
- Afghanistan Campaign Ribbon
- Iraq Campaign Medal Ribbon
- Global War on Terrorism Service Medal Ribbon
- Army NCO Professional Development Ribbon
- Army Service Ribbon
- Army Overseas Service Ribbon X2
- NATO ISAF Medal Ribbon
Additional Information
Additional Information
- AFFILIATIONS INFORMATION , Free and Accepted Mason International 5000 Role Models of Excellence, Department of Defense Secret Security Clearance valid til Feb/2019
Timeline
Area Manger
Amazon
04.2022 - Current
Wire Technician
Bell South Telephone
01.2016 - 04.2022
Technician
Comcast
08.2014 - 01.2015
Squad Leader
US Army
01.2009 - 12.2014
Police Officer
Patrolmen City, City Of Bunnell
08.2007 - 10.2008
Florida Technical College
Bachelor of Science from Network And System Administration
Daytona State/Police Academy
Associate of Science from Criminal Justice
Miami Jackson Sr. Highschool
High School Diploma from Networking
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