Ricardo Gomez
Boulder,Colorado
Summary
Driven and adaptable professional with a proven track record in project management and customer service, honed at Terra Construction and other notable companies. Excelled in cross-functional coordination and task prioritization, ensuring project deliverables met quality standards on time. Skilled in networking and team collaboration, consistently achieving high customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Employee
CU BookStore
01.2024 - Current
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Handled customer inquiries and complaints with professionalism, aiming for swift resolution.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Maintained thorough knowledge of store products to provide accurate information to customers.
Project Manager Assistant
Terra Construction
San Antonio, TX
08.2021 - 01.2024
- Created and implemented processes to ensure successful completion of projects.
- Facilitated resolution of conflicts between team members when necessary.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Provided guidance to team members regarding tasks assigned to them.
- Managed sites and deliver materials to certain locations
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Buser
Paesanos 1604
San Antonio, TX
03.2020 - 08.2020
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Greeted customers and answered questions about menu items.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
Runner & Driver
Jimmy Lynns Catering
San Antonio, TX
12.2018 - 12.2019
- This is where I learned great customer service, meeting all kinds of different people, and being able to adapt to certain situations.
- Able to manage and organize weddings, and other types of events.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored stock levels and reported any discrepancies to management immediately.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Checked load-related documentation to promote completeness and accuracy.
- Followed safety procedures when handling hazardous materials or operating heavy machinery.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
Education
Boulder Colorado Univerity - Economics, Business
Boulder Colorado Univerity
Boulder, CO05-2025
High School Diplona -
Brandeis HighSchool
San Antonio, Tx05.2021
Skills
- Networking
- Project Management
- Customer Service
- Follow-up skills
- Cross-functional coordination
- Team collaboration
- Foreign language proficiency
- Task prioritization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Elected to be Risk chair of my fraternity, being part of the Exec Board
- Pursued interests such as aviation research, leadership theories, or cultural activities
Timeline
Sales Employee
CU BookStore
01.2024 - Current
Project Manager Assistant
Terra Construction
08.2021 - 01.2024
Buser
Paesanos 1604
03.2020 - 08.2020
Runner & Driver
Jimmy Lynns Catering
12.2018 - 12.2019
Boulder Colorado Univerity - Economics, Business
Boulder Colorado Univerity
High School Diplona -
Brandeis HighSchool
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