Ricardo Gonzalez
Las Vegas,NV
Summary
Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements.
Overview
14
14
years of professional experience
Work History
Personal Development Coach
Panda Express Restaurant Group
01.2007 - 03.2021
- Updated and revised course content and teaching methodologies.
- Facilitated or presented training requirements to meet and maintain licensing standards for staff.
- Developed and presented training programs and instructional material through variety of learning methods.
- Organized and prepared written summaries of project reports and action plans.
- Trained and mentored 70 new personnel hired to fulfill various roles
Banquet Server
Mandalay Bay
05.2015 - 07.2018
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Handled food and beverage orders for up to 50 guests, delivering prompt and friendly service
- Supported needs of person wait staff who attended to specific needs of countless customers daily for Steak house restaurant and banquet server with social relevancy and intentionality
Restaurant Food Server
35 Steak & Martinis At The Hard Rock Hotel And Cas
04.2007 - 05.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supported needs of 3 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Education
GED -
IPN
Mexico City06.1994
Skills
- Excellent customer service
- Ability to solve problems
- Open to listening to feedback
- Food and beverage pairings
- Wine service
- Dining area maintenance
- Food running
- Front-of-house display creation
- Set up and clean up buffets
- Ordering procedures
- Guest relations management
- Menu presentation
- Banquet coordination
- Customer needs anticipation and conflict mitigation
- Food station setup
- Food handling
- Personal grooming standards
- Spanish fluency
- Table setting knowledge
- Hospitality service expertise
- Wine and spirit expertise
- Performance improvement
Timeline
Banquet Server
Mandalay Bay
05.2015 - 07.2018
Restaurant Food Server
35 Steak & Martinis At The Hard Rock Hotel And Cas
04.2007 - 05.2017
Personal Development Coach
Panda Express Restaurant Group
01.2007 - 03.2021
GED -
IPN
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