Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Gonzalez

Denver,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively Independently and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

ASIFLEX
Columbia , MO
01.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Hourly Wage: 16/hr
  • Hours Per Week: 40+

Yeoman

United State Navy Reserve
St Louis, MO
08.2016 - 01.2024
  • Assisted with the organization of office documents, filing, and data entry.
  • Developed spreadsheets and databases to track project progress and outcomes.
  • Prepared correspondence including letters, memos, faxes, emails.
  • Worked with Microsoft Excel, Word, Powerpoint, Teams, Outlook
  • Preparing, typing and routing correspondence and reports.
  • Organizing and maintaining files, including personnel files.
  • Maintaining records and official publications.
  • Performing other various clerical and administrative duties.
  • Stood as watch stander for NOSC St. Louis, providing crucial Entry Control Point security by checking IDs and ensuring zero unauthorized personnel gained access to NOSC St. Louis.
  • Prepared Designation Letters for COMEXGROSTIK
  • Paygrade: E-5
  • Held a Secret Clearance within my Contact.
  • Supported Naval Support Activity Bahrain, by completing several administrative and clerical tasks.
  • Supported Navy Reserve Center Minneapolis, by completing several administrative and clerical tasks.

Sales Floor Team Leader

Buckle
Columbia, MO
07.2022 - 07.2023
  • Hourly Wage: 21/hr
  • Hours Per Week: 40+
  • Delegated tasks to maintain efficient workflow.
  • Assisted with training, development and mentoring of sales employees.
  • Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
  • Developed resources and tools to support sales associates in rendering exceptional customer service.
  • Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
  • Communicated sales goals and key performance indicators to employees.
  • Conducted regular training sessions on product knowledge, sales techniques, customer service, and store policies and procedures.
  • Identified opportunities for improvement within the department and worked closely with upper management on implementation plans.
  • Participated in recruiting activities by conducting job interviews, making hiring decisions, and onboarding new employees.
  • Led weekly team meetings to discuss goals, strategies, and opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.
  • Recognized security risks to properly handle situations.

Freight Handler

Walmart Distribution Center
Moberly, MO
06.2017 - 06.2023
  • Hourly Wage: 24.75/hr
  • Hours Per Week: 33+
  • Inspected shipments for damages or discrepancies prior to loading and unloading.
  • Stacked boxes onto pallets according to stacking patterns specified by customer specifications.
  • Operated powered industrial equipment such as forklifts safely and efficiently in accordance with company policies and procedures.
  • Maintained cleanliness of work area at all times while following proper sanitation guidelines.
  • Provided assistance in maintaining a safe working environment by adhering to safety protocols set by the company management team.
  • Inspected and reported or repaired damaged cargo.
  • Packed boxes and stock using organizational guidelines.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Reported any incidents or accidents occurring on job site promptly.

Education

High School Diploma -

Madison C-3
Madison, MO
05-2016

Some College (No Degree) - General Studies

Sophia Learning LLC
Minneapolis, MN

Skills

  • Account Updating
  • Complaint Resolution
  • Paperwork Processing
  • Product Knowledge
  • Adaptive Team Player
  • Positive and Professional
  • High-Energy Attitude
  • Customer Relations
  • Customer Service
  • Effective Communication
  • Attention to Detail
  • Reliability

Timeline

Customer Service Representative

ASIFLEX
01.2023 - Current

Sales Floor Team Leader

Buckle
07.2022 - 07.2023

Freight Handler

Walmart Distribution Center
06.2017 - 06.2023

Yeoman

United State Navy Reserve
08.2016 - 01.2024

High School Diploma -

Madison C-3

Some College (No Degree) - General Studies

Sophia Learning LLC

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Ricardo Gonzalez