Ricardo Gonzalez
Spokane,WA
Summary
Experienced Bilingual (Spanish and English) Commercial, Property and Casualty, Life and Health insurance sales Specialist. Customer Support oriented and highly motivated individual with years of experience in sales, commercial insurance, customer service, training, analytical, and computer related experience. Excels in fast-paced, high tech start-up environments regardless of focus. As well as great communication with personal and commercial insurance clients. Have a passion for helping others succeed, identifying and initiating process improvements and efficiencies, and working through ambiguity to develop full, scalable processes. And assistance towards companies and individuals with insurance and customer support needs.
Overview
2025
2025
years of professional experience
Work History
Account Manager
Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account Manager
01.2021 - Current
- I was originally hired as the supervisor for the commercial associate account manager team
- I was in charge of handling accounts for the Washington State and Oregon commercial teams
- Worked with the construction, health care, food and manufacturing, real estate, and marine practice groups
- I was in charge of handling account service needs and renewal prep work as well as post-binding needs and managing the team that processed these duties
- Following this I was promoted to Senior associate account manager and then Account Manager with the Builder's Risk team
- I am now in charge of managing client accounts as well as placing new policies and managing expirations project completions and marketing renewals for clients
- I maintain close relationships with clients and underwriters to make sure coverages and clients are well taken care of
- I currently manage the builder's risk needs for about 25-35 accounts that need Builder's Risk Coverage in the states of AK, WA, and OR
- Processing endorsements and changes required, billing and accounting, certificates and evidence of insurance and marketing
Trust & Safety Agent II
Rover
06.2018 - 04.2020
- While I worked with the Rover team, I worked in the fraud investigation and booking assurance and claim department
- While being a part of that department I handled fraudulent conversations and transactions that took place on the site
- This department worked deeply with SQL and website transactions
- Soon after I was promoted to their Trust & Safety department in which I was allowed to work on accident investigations and determine if a customer was entitled to financial settlements for veterinary needs, property damage, or medical payments for sitters or 3rd parties in case of any incidents taking place during a stay
- The Rover guarantee is based on the same structure of insurance policies which assists customers when needed
- While in this department, I had to deal with highly escalated customers
- Being one of the only couple of people that was bilingual I was able to start the development of a whole Spanish department that would assist clients that need assistance in their preferred language
- Initiated the development of a Spanish-speaking team
- Assisted and developed the Stay Support team to assist in relocating pets during a stay if needed
- Leader in the Social Committee where I created company events and handled a large budget for the year on events
- Investigated and Determined whether claims were paid out to users on the platform
- Assisted the Spain office during their after-hours needs
Sales Agent and Office Manager
State Farm Insurance
01.2016 - 06.2018
- While at State Farm I worked as the office manager as well as a sales agent
- I worked closely with a high number of local businesses where I assisted them with their commercial insurance policies
- I was able to develop great connections with small business owners and also personal policies
- I was able to push the office to become the number two agency in sales in the entire pacific north west with State Farm
- I was able to develop great connections for the company and long lasting clients for the agency
- I assisted the owner of the agency by running the business when he was absent and as well as managed the other agents in the office
- Office Management duties
- Commercial and personal insurance sales
- Customer service
- Spanish Clientele growth
- Worked closely with small business owners and their BOP insurance needs
Insurance Sales Agent
Kirby, Farmers, Sentinels insurance
07.2015 - 12.2015
- During a short period of time while in Maryland, I was able to work with multiple insurance companies
- I was specifically able to work with local businesses and Hispanic stores for their commercial insurance policies
- I was able to create my own clientele under the insurance companies I was affiliated with
- I was able to provide customer care and assistance for a good clientele while I was in the state
- Commercial Insurance Sales
- Personal Insurance sales
- Account Management
- Bilingual Assistance
Insurance Sales
Serenity insurance
- At Serenity I developed great experience with insurance
- I initially started as a Spanish service representative and quickly moved to the sales floor
- During my time with Serenity I focused on the Spanish clientele, as well as assistance with SR-22 insurance
- Insurance Sales
- Customer Service
- SR-22 Insurance
- Bilingual Assistance (Spanish)
Education
Bachelor of Arts -
Easter Washington University
Cheney, WAHigh School Diploma -
Ballard High School
Seattle, WA06.2009
Skills
- Bilingual Spanish & English
- Escalation Management
- Critical thinking
- Commercial Insurance sales
- P&C/Life Health Insurance sales
- Customer support
- Team Growth, development, and management
- Project Management
- SQL
- CRM and Zendesk experience
- Training and process development
- Efficient in Microsoft office
- Detail oriented and event planning
- Veruna management system
- Image Right and Applied Epic Experience
References
- Hannah Highbarger, Commercial Insurance, (509) 655-4011
- Megan Anelkovich, Commercial Insurance, (509) 991-3251
- Amanda Gonzalez, Commercial Insurance, (509) 389-9895
- Amber Farino, Commercial Insurance, (509) 961-4307
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account Manager
01.2021 - Current
Trust & Safety Agent II
Rover
06.2018 - 04.2020
Sales Agent and Office Manager
State Farm Insurance
01.2016 - 06.2018
Insurance Sales Agent
Kirby, Farmers, Sentinels insurance
07.2015 - 12.2015
High School Diploma -
Ballard High School
Insurance Sales
Serenity insurance
Bachelor of Arts -
Easter Washington University
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