Ricardo Gutierrez
Lewisville
Summary
At Zerorez Dfw, I excelled as an Air Duct Service Technician, enhancing customer satisfaction through expert diagnostics and efficient cleaning solutions. Leveraging my troubleshooting skills and customer service acumen, I significantly improved air quality and system efficiency in homes. My adept use of power tools and commitment to safety protocols underscored my technical proficiency and dedication to excellence.
I am organized with a successful history of managing competing priorities and meeting challenging performance targets. I work well under pressure to complete physically-demanding work. I am safety-oriented team player with strong attendance record.
I am reliable and willing to learn as much as possible. I am willing to work overtime if needed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Air Duct Service Technician
Zerorez Dfw
03.2014 - Current
- Explained diagnostic findings to customers and outlined cleaning options.
- Inspected home and furnaces to diagnose cleaning.
- Assessing the condition of the ductwork, identifying potential issues like leaks, damage, or excessive buildup.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various cleaning issues.
- Using a high-powered vacuum with negative pressure to pull debris out of the ducts, preventing dust from recirculating in the home.
- Employing compressed air to loosen dirt and debris stuck to the duct walls.
- Cleaning accessible parts of the furnace or air handler like the blower motor and evaporator.
- Applying appropriate biocides to address bacteria growth in the ductwork.
- Sealing minor leaks or gaps in the ductwork to improve airflow efficiency.
- Checking for any remaining debris and ensuring the system is functioning properly
- Adhered to safety protocols and policies to reduce workplace hazards.
- Respecting customers home at all times.
Education
GED -
LISD
Lewisville, TXSkills
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Professional and courteous
- Heavy lifting
- Quality assurance
- Hand tool expertise
- Time tracking
- Customer relationship management
- Inventory management
- Operating test equipment
- HVAC systems
Certification
EPA Section 608
Languages
English
Spanish
Timeline
Air Duct Service Technician
Zerorez Dfw
03.2014 - Current
GED -
LISD