Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RICARDO HEREDIA

Fort Lauderdale,FL

Summary

Dedicated logistics agent with 15+ years of experience in "big box" logistics and freight forward service settings. A highly motivated individual, responsible and reliable. Strong knowledge of import and export regulations, supply chain and logistics fields. Able to work under pressure and committed to adding value, exceeding expectations with hard work, maximizing productivity while minimizing expenses. Ability to work and deliver results within an agreed timeline. Ability to adjust to fast paced changing environments. Skilled in collaborating with all members of the organization. Excellent time management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Air Operations Specialist

Maersk Logistics & Services USA Inc.
01.2019 - Current
  • Company Overview: (formerly Senator International)
  • Serve as a key point of contact for air freight operations across multiple Siemens accounts, including Siemens Energy, Siemens Gamesa, and Siemens Molecular Imaging, with a proven track record of managing high-priority, time-sensitive shipments globally.
  • Collaborate directly with air carriers, freight forwarders, and internal stakeholders to secure capacity, monitor performance, and ensure on-time delivery aligned with customer expectations and regulatory compliance.
  • Contributed to successful project logistics for Siemens Energy and Gamesa, coordinating complex international movements and applying strong market and loadability awareness to avoid delays and cost overruns.
  • Played an integral role in the transition from Senator International to Maersk, maintaining service continuity and client trust during a major operational shift.
  • Provide accurate, timely communication and shipment visibility to internal departments and clients; continuously support the Air Product team with insights into routing, pricing, and service delivery.
  • Utilize strong knowledge of the airfreight market and vendor networks to guide internal teams, troubleshoot escalations, and deliver scalable logistics solutions.

Air Imports Team Lead

DB Schenker, Inc.
01.2014 - 12.2018
  • Team leader of a group of 5 people in the Imports Department.
  • In charge of handling Special Accounts and top clients for the Air Import Department such as: APPLE, INTEL, HON HAI, PANASONIC, SONY, HUAWEI, EPSON, Hewlett-Packard. Provide "hands on" to resolve escalated customers concerns and service issues.
  • Ensure recovery manifest and transfers are actioned, freight picked up, broken down and available for the customer within 24 hours of flight arrival or by Standard Operation Procedures.
  • Ensure discrepancy report is prepared for all damaged and lost freight and forward to Supervisors and Managers if needed.
  • Check the shortage book in AMS and update HAWB remarks.
  • Handling of billing clients / approval of vendor invoices.
  • In-bond shipments documentations (7512, IT, T&E, I.E).
  • Updating customers on a daily basis on status for their shipments.
  • Responsible for proper processing of shipments from all other members of the department.

Air Export Coordinator

DB Schenker, Inc.
03.2010 - 01.2014
  • Team lead of Key accounts from (General Electric) Coordinating all air and Ocean shipments for the following GE Division accounts: GE Healthcare, GE Transportation, GE Bently, GE Wind & Turbine, GE Aviation, GE Energy.
  • Completing bookings, processing all required documents (B/L, D/O, D/R, AWB, AES, Invoices, etc.), heavy e-mail communication with shippers/agents/truckers/carriers/etc.
  • Entering all shipment information into our In-house system.
  • Negotiating rates and quoting.
  • Studying shipments to provide various options and rates to our customers/agents.
  • Performs other related duties as required.
  • Maintain effective communication with DB Schenker offices Nationwide and Worldwide agents and Customers as well.
  • Preparations of drafts and pre-alerts.
  • Arranged with freight forwarders and trucking company pick up and delivery of the merchandise through shipping instructions.
  • Requested quotations from freight forwarders and trucking services for shipments.

Warehouse Coordinator / Manager

Venezpress Import Export Inc
10.2006 - 10.2011
  • Promoted to warehouse manager position to be responsible for all client communications, conflict resolution, and compliance on client deliverables merchandise.
  • TSA Certified.
  • Established and maintained communication with all major mail companies such as U.S Postal Services, UPS, FedEx and DHL.
  • Produced outstanding logistic supports, consistency, continuation, material administration, cautious and several other responsibilities based on the logistic programs.
  • Managed all warehouse responsibilities such as: Packing, Uploading and Receiving shipment.

Education

Associate of Arts - Computer Science

MIAMI DADE COLLEGE
Miami, FL
01.2012

Skills

  • Magaya Network Program
  • Wisecloud - CargoWise One
  • Strong knowledge of MS Office (Outlook, Excel) Able to work independently with minimal direction
  • Good communication skills - fluent in spoken & written English, Spanish, proficiency with Portuguese and Italian

Certification

Hazmat Certified (Air & Ocean) Exceptional analytical, problem-solving. TSA Certified.

Timeline

Air Operations Specialist

Maersk Logistics & Services USA Inc.
01.2019 - Current

Air Imports Team Lead

DB Schenker, Inc.
01.2014 - 12.2018

Air Export Coordinator

DB Schenker, Inc.
03.2010 - 01.2014

Warehouse Coordinator / Manager

Venezpress Import Export Inc
10.2006 - 10.2011

Associate of Arts - Computer Science

MIAMI DADE COLLEGE

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