Yesenia Ramirez
San Bernardino,CA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance. Results-driven area manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for performance accuracy.
Overview
20
20
years of professional experience
Work History
Warehouse Area Manager
Burlington Coat Factory Distribution Center
05.2013 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for associates.
- Oversaw budget planning, strategy development in order meet goal expectations.
- Supervised 1 Department and managed between 70 - 100 associates.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Restaurant Manager
Demetris Restaurant
01.2005 - 01.2013
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
GED -
San Bernardino High School
San Bernardino, CA05.2004
Skills
- Business Development and Planning
- Supply Chain Management
- Controlling Costs
- Building teams and partnerships
- Staff Training
- Employee Scheduling
- Recruitment and Hiring
- Operations
- Staff Management
- Team Development
- Process Improvement
- Goals and Performance
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Area Manager
Burlington Coat Factory Distribution Center
05.2013 - Current
Restaurant Manager
Demetris Restaurant
01.2005 - 01.2013
GED -
San Bernardino High School
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