NAKIA HATCHETT
San Diego,CA
Summary
Experienced sales, marketing, and customer service professional with over 20 years of diverse experience in real estate, insurance, and customer service industries. Demonstrated expertise in management, technical knowledge, leadership, and interpersonal skills. Proven track record of driving revenue growth and enhancing operational efficiency. Seeking an opportunity to leverage leadership abilities, skill set, and positive attitude to drive organizational growth and success.
Overview
7
7
years of professional experience
Work History
Real Estate Broker Associate
Berkshire Hathaway HomeServices
San Diego, CA
06.2018 - Current
- Built lasting relationships with clients through trustworthiness, professionalism, and genuine interest in their success.
- Managed multiple property transactions simultaneously while maintaining excellent organization and communication skills.
- Conducted comprehensive market analysis to accurately price properties and attract potential buyers.
- Collaborated with other real estate professionals to expand network and referral opportunities, boosting overall business growth.
Director of Client Relations
Timeshare Clearinghouse
05.2022 - 02.2024
- Conducted client service visits and new client meetings across the United States on a weekly basis.
- Facilitated communication between client and corporate.
- Suggested diverse options aligned with client needs.
- Optimized strategies to maximize client financial support.
- Secured new business through effective contract negotiations.
- Served as primary liaison for clients throughout transaction process, months to over a year.
- Managed escalated cases to improve customer satisfaction.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Sales Representative
Arcadia Resorts
Sevierville, TN
03.2021 - 03.2022
- Achieved second place in volume production for 2021 fiscal year.
- Managed orientation processes for recently recruited employees.
- Managed contract discussions efficiently.
Skills
- Problem analysis
- Problem solving
- Critical thinking
- Adaptability
- Ability to work under pressure
- Organizational skills
- Customer service orientation
- Social media applications
- Microsoft Office applications
- Excel
- Word
- Photo Shop
- PowerPoint
Timeline
Director of Client Relations
Timeshare Clearinghouse
05.2022 - 02.2024
Sales Representative
Arcadia Resorts
03.2021 - 03.2022
Real Estate Broker Associate
Berkshire Hathaway HomeServices
06.2018 - Current
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