Ricardo Ibarra
Inglewood,CA
Summary
Seasoned professional with a proven track record at Los Angeles Airport Police, specializing in operational security and exceptional customer service. Demonstrated expertise in Microsoft Office combined with strong interpersonal skills facilitates effective collaboration and problem resolution. Recognized for enhancing traveler satisfaction and safety, contributing to a secure environment for all stakeholders. Committed to leveraging a robust skill set to drive team success in future roles.
Dedicated Customer Service Representative with extensive industry experience and a proven track record of enhancing customer satisfaction. Demonstrates strong relationship-building skills and a positive attitude, effectively establishing rapport with clients. Committed to contributing to company success through exceptional service and teamwork.
Results-driven administrative professional with a proven track record in building strong relationships among clients, staff, and management. Possesses exceptional communication skills complemented by expertise in complex problem-solving and conflict resolution. Adept at resource allocation and schedule management, ensuring efficient operations that support organizational goals. Seeking to leverage these competencies to enhance workplace effectiveness and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Officer
Los Angeles Airport Police
Los Angeles, California
08.2022 - 02.2024
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
- Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Wrote detailed arrest and accident reports.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Attained staff feedback to deliver information to superiors for corrective action.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
Transportation Security Administration
Los Angeles, California
01.2022 - 07.2022
- Maintained traveler's security across various transportation modes with professionalism.
- Enhanced protective measures within transit areas.
- Conducted searches and screenings.
- Supervised control of terminal ingress and egress.
- Engaged with the public through effective interaction.
- Implemented measures to guarantee a respectful and safe atmosphere for every passenger.
- Identified and documented security threats, vulnerabilities, and weaknesses.
Area Manager
SoFi Stadium
Inglewood, California
05.2021 - 08.2021
- Directed and coordinated products, services and sales activities.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Resolved conflicts between employees or customers in a professional manner.
- Promoted positive customer service experiences by promptly resolving conflicts.
Customer Service Representative
Airport Terminal Management
Los Angeles, California
08.2016 - 03.2020
- Offered mobility support to passengers requiring additional assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative/Security
Aviation Safeguard
Los Angeles, California
02.2014 - 03.2016
- Provided wheelchair and escort services to disabled and special need passengers
- Partnered with colleagues to swiftly manage and resolve customer complaints.
- Ensured safe transition of more than 10 unsupervised minors from aircraft to guardians.
- Perform inspections of incoming and outgoing vehicles on the jet field.
- Prevent unauthorized access to secure customs area post-exit.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06.2013
Some College (No Degree) - Business Administration And Management
El Camino College
Torrance, CASkills
- Microsoft Office Proficiency
- Experienced with Microsoft Windows 10
- Mac OS X Proficiency
- Strong Interpersonal Skills
- Collaborative Team Development
- Client Engagement
- Strong Organizational Abilities
- Effective Multitasking
- Effective Issue Resolution
- Document Organization
- Attendance record management
- Advanced Spanish Communication
- Proficient in Handling Multi-Line Phones
- Grant report writing
- Scheduling and calendar management
- File Management Expertise
- Business administration
Volunteer Experience
Key Club, Volunteer, 05/01/12, 06/01/13, Volunteer at multiple food drives and shelters in our area., Would go on recycling field trips once a month.
Awards
- Honor Roll List, Leuzinger High School, 06/01/12
- Honor Roll List, Leuzinger High School, 06/01/13
- Outstanding Customer Service Award, Airport Terminal Management, 11/01/18, Recognized for outstanding service to passengers and dedication to fellow employees.
Languagecompetencies
- English, native
- Spanish, fluent (speaking, reading, writing)
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- Postgraduate Certificate in California Studies
- Cardiopulmonary Resuscitation (CPR) Trained and Certified
- First Aid Certification, Trained in First Aid
References
References available upon request.
Timeline
Officer
Los Angeles Airport Police
08.2022 - 02.2024
Transportation Security Administration
01.2022 - 07.2022
Area Manager
SoFi Stadium
05.2021 - 08.2021
Customer Service Representative
Airport Terminal Management
08.2016 - 03.2020
Customer Service Representative/Security
Aviation Safeguard
02.2014 - 03.2016
- Postgraduate Certificate in California Studies
- Cardiopulmonary Resuscitation (CPR) Trained and Certified
- First Aid Certification, Trained in First Aid
High School Diploma -
Leuzinger High School
Some College (No Degree) - Business Administration And Management
El Camino College
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