Ricardo James
Hampton,GA
Summary
Results-driven Operations Manager with a demonstrated ability to enhance operational efficiency and team performance. Notable achievements include implementing resource allocation strategies that improved workplace safety and elevated customer satisfaction levels. Expertise in quality assurance and process optimization underpins a commitment to delivering excellence in every role. Career aspirations include further advancing operational protocols to drive organizational success.
Overview
30
30
years of professional experience
Work History
Duty Manager
UNIFI CO.
Atlanta, GA
08.2023 - Current
- Perform duties related to staff supervision, general management operations, customer safety, technical reviews, employee safety, incident management, delay risk assessments, and gather information and investigative facts to determine the potential causes of safety non-compliance.
- Monitor and enforce a safe and compliant working environment in accordance with TSA, DOT, USPS, OSHA, and Airlines regulations including all applicable laws.
- Direct airport employees and enforce company policies and procedures, including issuing disciplinary action as required.
- Direct shift and concourse staffing, overtime use, operational and financial performance of assigned shift/station.
- Promote team-building initiatives and perform coaching/mentoring activities to develop and motivate team members.
- Schedule and organize daily shift rotations for a team of up to 15 employees.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Investigate customer complaints in a timely manner, resolving issues efficiently.
- Monitor performance of staff members, offering advice where appropriate.
- Respond promptly to any emergency situations that arose during shifts.
- Prepare daily reports detailing operational delays and staff performance metrics.
- Manage disciplinary processes for employees who failed to adhere to company policies or procedures.
- Delegate tasks appropriately amongst team members according to individual skillsets.
- Collaborate with upper management to improve productivity of operations.
General Manager/GA Certified Driving and Safety Instructor/Owner Operator
Classic VIP Driving School, LLC/CVIP Transport
McDonough, GA
04.2021 - 07.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered business annual budget, expenses, payroll, and vehicle fleet.
- Directed School Contract with Georgia Driver's Education Commission for the Georgia Driver's Education Grant.
- Facilitated instruction on practical and complex skills related to all aspects of safe driving to adults and adolescents.
- Facilitated instruction on managing vehicle safety, road safety, passenger safety and risk reduction.
- Directed Administrative Staff and Driver Safety Training Instructors.
- Directed onsite GA Road Test Examinations for GA Department of Driver Services.
- Directed Commercial Driver Operations, Transportation Logistics & Load Distribution Nationwide.
- Enabled tractor-trailer combination, including doubles.
- Facilitated daily pre-trip and safety inspections on equipment.
- Guided the Hooking/unhooking of trailers and converter dollies to/from a tractor and/or trailer.
- Facilitated verification and completion of required documentation and reports.
- Directed adherence to hazardous material regulations and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Firefighter IV (Senior Firefighter)/Emergency Medical Technician
Fayetteville City Fire Department
Fayetteville, GA
10.2007 - 04.2021
- As Acting Lieutenant, directed Firefighters for an assigned Fire Station.
- Performed as a Senior Firefighter and Emergency First Responder and performed duties related to the handling of emergency situations such as conducting medical treatment services, emergency containment, fire suppression, industrial hygiene and occupational safety management.
- Responded to residential, commercial fire alarms and application of fire control techniques.
- Assisted with maintenance and organization of emergency vehicles and fire stations.
- Rescued, safeguarded, and treated medical emergencies and injured persons.
- Conducted business inspections, hydrant maintenance and fire prevention equipment testing.
- Prepared emergency reports and fire safety inspections.
- Reviewed engineering drawings for fire code specifications.
- Implemented and monitored building code specifications for emergency fire sprinkler systems.
- Participated in pre-plan inspections and audits related to fire and occupational safety policies.
- Performed as a Senior Fire Apparatus Operator.
- Provided fire prevention education to the community, i.e., schools, medical offices, companies and local businesses.
- Led a team as Supervising Firefighter and Subject Matter Expert in the absence of the Fire Lieutenant.
- Extensive knowledge of detecting fire and chemical hazards as well as enforcing local and State law requirements.
- Gathered and investigated facts to determine cause of fires, explosions, and high risk safety events.
- Utilized basic and advanced computer applications and databases, including NFIRS (National Fire Incident Reporting System)
- Coordinated with other first responders during multi-agency responses.
- Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
- Checked smoke alarms and carbon monoxide detectors in residences and businesses.
- Supervised a team of firefighters and emergency personnel during incidents.
- Maintained records of inspections, tests and drills conducted by the department.
- Attended meetings with other departments to coordinate responses to incidents.
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
NYC Train Conductor
New York City Transit Authority
Brooklyn, NY
10.1994 - 08.2007
- Directed passenger train operation and coordination of transportation safety protocols.
- Directed passengers boarding and exiting transportation service lines.
- Coordinated train signal/electrical operations and public safety announcements.
- Provided customer service and public transportation service line information.
- Initiated crisis intervention in public safety emergencies and reported customer complaints to the supervisory team.
- Provided supportive assistance to the Transportation Service Line Operator.
- Worked closely with Supervisory Transportation Dispatch Crew in service line assignments and scheduling.
- Inspected trains for safety hazards or issues prior to departure.
- Responded to customer inquiries and complaints in a professional manner.
- Monitored track conditions for obstructions or signal problems along the route.
- Conducted periodic equipment inspections during trips to ensure compliance with safety regulations.
- Operated switches and signals in accordance with established procedures.
- Collaborated with other crew members during emergency situations.
- Directed crew members by employing flag or hand signals, lantern and radio communications.
Education
Bachelor of Science Degree - Fire Science Administration
Columbia Southern University
Orange Beach, ALAssociates of Arts Degree - Healthcare Administration
University of Phoenix
Columbus, GASkills
- Process updates
- Resource allocation
- Operational efficiency
- Quality assurance
- Team development
- Process optimization
- Policy implementation
- Operations management
- Emergency management strategy
- Customer service
Certificates, Licensure, & Skills
- Emergency Management Institute- over 1300 contact hours of FEMA training received- Includes: ICS-100, ICS-200, ICS-700, and ICS-800
- SIDA Trained
- International Airport Black Seal
- GA Commercial Driver's License - Class A
- Knowledgeable in Microsoft Word, Excel, Teams, PowerPoint, etc.
Timeline
Duty Manager
UNIFI CO.
08.2023 - Current
General Manager/GA Certified Driving and Safety Instructor/Owner Operator
Classic VIP Driving School, LLC/CVIP Transport
04.2021 - 07.2023
Firefighter IV (Senior Firefighter)/Emergency Medical Technician
Fayetteville City Fire Department
10.2007 - 04.2021
NYC Train Conductor
New York City Transit Authority
10.1994 - 08.2007
Bachelor of Science Degree - Fire Science Administration
Columbia Southern University
Associates of Arts Degree - Healthcare Administration
University of Phoenix
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