Ricardo Jimenez

Greet passengers upon arrival and departure, providing ticketing assistance and general information.

Assist with baggage check-in and tagging for customers.

Provide customer service to travelers in the form of answering questions, resolving complaints, and providing directions.

Ensure accurate completion of passenger documentation such as tickets, boarding passes, customs forms.

Verify identification documents such as passports or driver's licenses.

Process payment transactions utilizing point of sale systems.

Perform daily opening and closing procedures in accordance with company standards.

Maintain cleanliness of assigned work area at all times including counters, floors, walls, windows.

Operate various computer programs related to customer service operations.

Resolve conflicts between passengers using effective interpersonal skills.

Assist disabled passengers with special needs throughout their travels.

Provide clients with assistance in preparing required travel documents and forms.

I also previously supported our Reservation department prior to transferring to the local airport station in Phoenix.

Currently support Target Corporation team members with all facets of their Human Resources needs such as new hire processing, current team members and retirees.

Previously, I supported a specialized team that assists lower-level team members with special requests. Research and resolve refund related issues, review accounts for risk management and flag appropriately to prevent any future fraudulent activity.

Correspond with guests via email and provide an update

or resolution.

Develop and implement processes and procedures to enhance efficiency and productivity.

Was also part of a specialized support team that handled guests store and Target.com surveys which allowed me to provide a Target branded experience with every contact by listening and engaging with the guest in order to deepen the relationship and drive loyalty.

Provided creative resolutions for handling escalated guest issues related to order statuses, shipping, payment and billing questions, cancellations, and receipt of damaged and defective merchandise.

Demonstrate critical thinking skills by identifying unique guest situations and making decisions appropriately.

Facilitate dialog via phone and email in regards to the guest's concerns and feedback they have provided via completed surveys and present an appropriate solution to retain their relationship and loyalty.

Engaged with an upscale client base via phone, email and live chat regarding selling and service related inquiries. Placed orders, suggestive selling, problem solving and collaborated with stores, vendors, carriers, distribution centers and executives to deliver an above and beyond experience.

Exercised judgment to resolve issues within a first contact. Built customer clientele through relationship building via the "Bloomingdales Loyalist" program and sharing detailed product information.

Utilized independent and empowered decision making skills and increased authority to manage higher accommodation levels.

Provided back up support to supervisors by taking escalated calls from U-verse small business account holders who experienced a high level of issues with their services.

Assisted with billing inquiries, credit adjustments and promotions.

Partnered with engineers, field technicians and managers to remove any obstacles preventing the installation of new customers services and resolving existing customers service issues.

Used knowledge based systems and tools to provide device set up and troubleshooting.

Assisted a major airline corporations employees with their health and welfare benefits.

Helped employees make changes to their health benefits during qualified life events and assisted during health open enrollment periods.

Helped with payroll issues and discrepancies as well as retirement and survivor benefits and pensions.

Assisted "Spanish" speaking customers with various technical issues ranging from troubleshooting service signal loss to programming and activating receivers as well as other components.

Provided customers with explanations of their invoices, credits and adjustments as well as processing payments.

Upsold satellite services to customers and retained existing customers by offering promotions and or credits to their current services.

Processed orders for residential U-verse customers.

Partnered with various area managers and technical support groups to ensure installation deadlines were met.

Worked along side engineers and field technicians to remove any unnecessary roadblocks to ensure all pre-installation work was completed.

Performed data entry in ordering system to ensure all operating systems communicated correctly and prepared orders for installation.