Ricardo Joseph
Brockton,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Managing Director /Bilingual Tax Preparer/Certified Notary Signing Agent
Signature Financial Multi-Services
07.2019 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Prepared annual budgets with controls to prevent overages.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Certified Nursing Assistant
Hope Health Hospice
04.2015 - 03.2018
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Educated patients and family members on best home care practices for healing and recovery.
- Followed directions of licensed nurses to administer medications and treatments.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Certified Nursing Assistant
Benchmark Senior Living
02.2012 - 09.2015
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Inventory Specialist
Lexus Of Water Town
03.2011 - 05.2013
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Leveraged data analytics to forecast inventory needs more accurately, reducing instances of stockouts and overstock.
- Performed data entry and completed proper paperwork.
- Negotiated pricing with vendors to secure cost savings while maintaining desired product quality.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
Assistant Parts Manager
Universal Motors ( Nissan Company, Haiti)
08.2000 - 09.2010
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
Education
Certificate - Uber Entrepreneurship Series, Courses 1 of 5
Arizona State University
Tempe, AZ06.2021
Associate of Arts - Healthcare Management
Southern New Hampshire University (Duet)
50 Milk Street, Boston, MA05.2020
Certificate - Medical Interpreting
Massasoit Community College
Brockton, MA05.2016
Associate of Arts - Communication Studies
Institute of Communication of The French Language
Haiti06.2008
Skills
- Team Collaboration
- Strategic Partnerships
- Customer Retention
- Sales Coaching
- Customer Service
Websites
Timeline
Managing Director /Bilingual Tax Preparer/Certified Notary Signing Agent
Signature Financial Multi-Services
07.2019 - Current
Certified Nursing Assistant
Hope Health Hospice
04.2015 - 03.2018
Certified Nursing Assistant
Benchmark Senior Living
02.2012 - 09.2015
Inventory Specialist
Lexus Of Water Town
03.2011 - 05.2013
Assistant Parts Manager
Universal Motors ( Nissan Company, Haiti)
08.2000 - 09.2010
Certificate - Uber Entrepreneurship Series, Courses 1 of 5
Arizona State University
Associate of Arts - Healthcare Management
Southern New Hampshire University (Duet)
Certificate - Medical Interpreting
Massasoit Community College
Associate of Arts - Communication Studies
Institute of Communication of The French Language
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