Ricardo Joseph
Jersey City
Summary
Dynamic Concierge at NFC Amenity, adept at delivering exceptional customer service and resolving conflicts efficiently. Leveraged strong local area knowledge to enhance guest experiences while ensuring safety compliance. Cultivated robust relationships with partners, contributing to seamless operations and consistently exceeding customer expectations. Recognized for attention to detail and effective communication skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2026
2026
years of professional experience
Work History
Concierge
NFC Amenity
Jersey City
09.2024 - Current
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Ensured that all customer complaints were addressed in a timely fashion.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Answered guest questions regarding local area, facilities and amenities.
- Handled mail and package deliveries, keeping items secure.
Cashier
McDonald's
Jersey City
02.2024 - 08.2024
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
Factory Worker
Factory
Jersey
- Maintained inventory of materials and supplies, ensuring adequate stock levels.
- Identified problems related to assembly line operations and took corrective action.
- Followed safety protocols while operating equipment and handling materials.
- Operated machinery to produce parts and products according to specifications.
- Assembled components using automated equipment as well as manual labor.
- Communicated effectively with team members regarding tasks and progress.
- Loaded and unloaded items from machines and conveyors.
Detergent Factory
Factory
Chaguanas
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Preysal High School
Preysal Trinidad And Tobago06-2015
Skills
- Customer service
- Conflict resolution
- Safety compliance
- Information management
- Local area knowledge
- Customer relationship management
- Attention to detail
- Team coordination
- Front desk support
- Time management
- Problem solving
- Communication skills
- Professional demeanor
Languages
English
Professional
Affiliations
- Reading
and play cricket
Timeline
Concierge
NFC Amenity
09.2024 - Current
Cashier
McDonald's
02.2024 - 08.2024
Factory Worker
Factory
Detergent Factory
Factory
High School Diploma -
Preysal High School
Similar Profiles
George GravesGeorge Graves
Concierge Agent at NFC Amenity ManagementConcierge Agent at NFC Amenity Management
Nideyah DurenNideyah Duren
Front Desk Concierge at NFC AmenityFront Desk Concierge at NFC Amenity
Meleka DixsonMeleka Dixson
Concierge at NFC AmenityConcierge at NFC Amenity
Taylor GeigleyTaylor Geigley
Lifestyle Director at NFC Amenity ManagementLifestyle Director at NFC Amenity Management
Sonia BrahmachariSonia Brahmachari
Senior Customer Success at SAP Labs IndiaSenior Customer Success at SAP Labs India