Ricardo Joya
Los Angeles,CA
Summary
Hardworking Cashier and Customer service skilled in handling customers, money or card payments, food, and breakfast, lunch, or dinner rushes. Able to effectively take orders in person and over the phone, enhance dining experiences, and resolve customer complaints or issues. Thrives in high-pressure situations during unexpected meal rushes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Lucky Boy Drive-In Restaurant
Pasadena, CA
04.2021 - Current
- Greeted customers and answered any questions they had about the restaurant's menu.
- Gave out customers' orders and assisted with any others' needs to improve their dine-in and take-out needs.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, or gift card.
- Handled customer orders over the phone, ensuring accuracy and efficiency in order satisfaction.
- Issued receipts, refunds, credits or change due to customers.
- Handled large order, upwards of 100 food items, and assisted them in taking those orders to their vehicle.
- Replenished supplies, such as cups, plates, and utensils.
- Quickly swapped out ketchup and soda dispensers to meet customer demand.
- Worked in a busy environment where multiple customers and coworkers are asking for assistance.
Education
Associate of Science - Film And Video Production
Pasadena City College
Pasadena, CA06-2024
Skills
- Proficient in Word, PowerPoint, and Excel
- Speaking skills
- Bilingual
- Technologically proficient
- Customer service
- Customer Assistance
- Product restocking
- Payment Collection
- Cash Register Operation
- Cash Management
- Refunds and exchanges
- Payment Processing
Affiliations
- Photography
- Video, Sound and Photograph Editing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food Handling Certificate
Timeline
Cashier
Lucky Boy Drive-In Restaurant
04.2021 - Current
- Food Handling Certificate
Associate of Science - Film And Video Production
Pasadena City College
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